IC94655: PROBE JOB COMPLETING SUCCESSFULLY, BUT PROBE DATA CANNOT BE SEND TO DATA SERVER,ITS FAILING WITH ERROR CODE AGT0306E IN AGENT.LOG

APAR status

• Closed as Permanent restriction.

Error description

• The probe result fails to reach the Data Server because some of
  the probed directory name contain Japanesse chars(Unicode char)
  that cannot be parsed by the DataServer.
  SRA probe code that supports only ASCII chars and not Unicode.
  Below is the message logged in agent.log
  
  07/06/2013 20:29:27 AGT0301I Extracting agent.zip ...
  07/06/2013 20:29:27 AGT0301I Extracting probe.zip ...
  07/06/2013 20:29:27 AGT0301I Extracting certs.zip ...
  07/06/2013 20:29:27 AGT0279I Registry entry added for
  installation location C:\Tivoli\TPC_SRA
  07/06/2013 20:29:27 AGT0281I Config file entry added for server
  onstpc01.smsjapan.local, and port number 9549
  07/06/2013 20:29:28 AGT0404I Creating Common Agent Package file
  C:\ProgramData\Application Data\IBM\CAP\sra1_default.tmp...
  07/06/2013 20:29:28 AGT0406I Common Agent Package file
  C:\ProgramData\Application Data\IBM\CAP\sra1_default.tmp
  created.
  07/06/2013 20:30:20 AGT0305I Successfully sent Agent,
  C:\Tivoli\TPC_SRA, registration to server
  onstpc01.smsjapan.local
  07/06/2013 20:30:26 AGT0306E Failed to send Probe complete
  status to server, C:\Tivoli\TPC_SRA
  

Local fix

• Contact Support for workaround
  

Problem summary

• Users Affected:
  TPC 4.2.x users with Storage Resource Agents using a double-byte
  character language such as Japanese.
  
  Problem Description:
  See ERROR DESCRIPTION.
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  | fix pack | 4.2.2-TIV-TPC-FP0007 - July 2014
  
  See also:
  IC96010 included in | fix pack | 5.1.1-TIV-TPC-FP0002
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IC96010

Fix information

Applicable component levels