IC94402: TIVOLI STORAGE MANAGER SERVER FAILED TO START WITHOUT GIVING ANY ERROR MESSAGE

IBM Tivoli Storage Manager V6.3 Fix Pack 5 (6.3.5.000) Server Downloads

APAR status

• Closed as program error.

Error description

• Under certain condition, the Tivoli Storage Manager Server can
  fail to start without giving any error message.
  .
  
  L2/Customer Diagnostics:
  
  Starting Tivoli Storage Manager in forground, the process exists
  without giving any error message:
  
  :
  1: $ /opt/tivoli/tsm/server/bin/dsmserv
  .....
  
  
  ANR7801I Subsystem process ID is 9306.
  ANR0900I Processing options file /home/tsminst1/dsmserv.opt.
  ANR7814I Using instance directory /home/tsminst1.
  ANR4726I The ICC support module has been loaded.
  ANR0990I Server restart-recovery in progress.
  ANR0152I Database manager successfully started.
  
  $
  
  2: The db2diag.log will only log message of DB activate and
  deactivate:
  
  2013-07-15-16.36.12.139018-240 E11934A469 LEVEL: Event
  PID : 25878 TID : 4397849372944PROC : db2sysc 0
  INSTANCE: tsminst1 NODE : 000 DB : TSMDB1
  APPHDL : 0-7 APPID: *LOCAL.tsminst1.130715203608
  AUTHID : TSMINST1
  EDUID : 16 EDUNAME: db2agent (TSMDB1) 0
  FUNCTION: DB2 UDB, base sys utilities,
  sqeLocalDatabase::FirstConnect, probe:1000
  START : DATABASE: TSMDB1 : ACTIVATED: YES
  
  2013-07-15-16.36.12.152188-240 E12404A465 LEVEL: Event
  PID : 25878 TID : 4397790652688PROC : db2sysc 0
  INSTANCE: tsminst1 NODE : 000 DB : TSMDB1
  APPHDL : 0-8 APPID: *LOCAL.DB2.130715203612
  AUTHID : TSMINST1
  EDUID : 30 EDUNAME: db2stmm (TSMDB1) 0
  FUNCTION: DB2 UDB, Self tuning memory manager, stmmLog,
  probe:1028
  DATA #1 : <preformatted>
  Starting STMM log from file number 0
  
  2013-07-15-16.36.16.984947-240 E12870A470 LEVEL: Event
  PID : 25878 TID : 4397761292560PROC : db2sysc 0
  INSTANCE: tsminst1 NODE : 000 DB : TSMDB1
  APPHDL : 0-20 APPID: *LOCAL.tsminst1.130715203624
  AUTHID : TSMINST1
  EDUID : 37 EDUNAME: db2agent (idle) 0
  FUNCTION: DB2 UDB, base sys utilities,
  sqeLocalDatabase::TermDbConnect, probe:2000
  STOP : DATABASE: TSMDB1 : DEACTIVATED: YES
  
  
  3: a dbadm dbconn trace of the start up shows :
  
  
  
  09:14:50.398 [1][dbiinit.c][764][dbiInit]:rc 9999 from
  TbGetDatabaseSchema. Default schema name of TSMDB1 will be used.
  09:14:50.399 [1][dbiinit.c][1198][dbiInit]:Exiting with rc 9999.
  09:14:52.403 [1][dbiconn.c][859][DbiReleaseAll]:Close
  connections on 20 DB2 pools.
  09:14:52.403 [1][dbiconn.c][944][DbiReleaseAll]:Exit with rc 0,
  0 connections released.
  09:14:52.404 [1][rdbdb.c][1608][RdbDeactivateDatabase]:Got rc 0
  from DbiReleaseAll - attempting unconditional deactivate.
  .
  
  Above says we deactivated the db because the TbGetDatabaseSchema
  failed
  .
  
  Error message should be introduced for db deactivate .
  
  
  Platform /Version Affected:
  
  All supported Tivoli Storage Manager Server on Linux/Unix
  
  
  Additional KeyWords:
  activatedb RdbDeactivateDatabase dbiinit
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.3.5. Note that this is            *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP