IC94014: ERROR MESSAGE: BTACS0013E PERFORMANCE MANAGER SERVICE DOES NOT START

Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• 2013-06-18 19:51:37.946+0200 BTACS0013E Service
  DiskManagerService did not start, interrupting the startup
  thread.   com.tivoli.sanmgmt.middleware.data.Service startup
  2013-06-18 19:51:37.946+0200 BTACS0006I Undeploying service:
  DiskManagerService   com.tivoli.sanmgmt.middleware.data.Service
  undeploy
  2013-06-18 19:51:37.946+0200 BTACS0007I Undeployed service:
  DiskManagerService   com.tivoli.sanmgmt.middleware.data.Service
  undeploy
  2013-06-18 20:11:38.021+0200 BTACS0013E Service
  PerformanceManagerService did not start, interrupting the
  startup thread.   com.tivoli.sanmgmt.middleware.data.Service
  startup
  2013-06-18 20:11:38.021+0200 BTACS0006I Undeploying service:
  PerformanceManagerService
  com.tivoli.sanmgmt.middleware.data.Service undeploy
  2013-06-18 20:11:38.021+0200 BTACS0007I Undeployed service:
  PerformanceManagerService
  com.tivoli.sanmgmt.middleware.data.Service undeploy
  
  Updates to T_RUNS table can take more then 10
  minutes, the timeout value for the services.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.1.x servers with many jobs.                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Database updates can take more then 10 minutes, which is the *
  * timeout value for the services.  See ERROR DESCRIPTION.      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix pack maintenance when available.                   *
  ****************************************************************
  

Problem conclusion

• A code change has been made to modify the database updates to
  prevent this.  The fix for this APAR is targeted for the
  following maintenance package:
  
  | fix pack | 5.1.1-TIV-TPC-FP0002 - target September 2013
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PM
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R511 PSY

     UP

• R510 PSY

     UP