IC92147: MONITORING AGENT NOT POPULATING DATA TO TEPS FOR SOME WORKSPACES.

APAR status

• Closed as program error.

Error description

• Data from the Monitoring Agent is lagging by hours as the
  "q replication * F=D" response is very slow.
  
  Customer/L2 Diagnostics (if applicable)
  Turn on agent tracing.  You will notice a long lag from when the
  agent performs the query  q replication * F=D and it returns
  back data.
  
  Example output from the agent trace log:
  2013-04-25 11:40:09.000000 ReplDetails: TSM Query Command
  executing: q replication * F=D
  ...
  ...
  2013-04-26 8:44:40.000000 ReplDetails: Total Rows returned from
  TSM Node Replication query is: xxxx
  
  Look at the difference in date and time between the query and
  returned results.  This query should have only take a few
  minutes to return data.
  
  Run the query   q replication * F=D   from a Tivoli Storage
  Manager command line.  If the query takes a long time to return
  then you are hitting this issue.
  
  
  
  
  Platforms affected:
  Unix/Linux/Windows 6.3
  
  
  Initial Impact: Low
  
  Additional Keywords:
    M&R ZZ61 ZZ62 ZZ63 reporting 90869
  

Local fix

• A) The TSM Server 6.3.4 is targeted to fix the slow performing
  query.  It is fixed indefect 90869 - apply once available.
  
  
  B) Turn off the Replication Node Details and Replication Status
  attribute groups
       1.  Stop the Monitoring Agent Instance
       2. Modify the configuration file to turn off the attribute
          groups  (WINDOWS, LINUX and AIX)
           A. Location of config file
              a. Windows: <install_dir>\itm\tmaitm6
                     Example:  C:\IBM\itm\tmaitm6
  
              b. AIX/Linux: <install_dir>/itm/config
                     Example:
                     /opt/Tivoli/TSM/Reporting/itm/config
           B. Name of config file
              a. Windows:  kskenv_xxx (xxx = name of the agent
  instance)
                   Example:  kskenv_myinstance
               b.  Linux/AIX:  sk.ini
  
               1 = turn on attribute group
               0 = turn off attribute group
  
  Variable                  Effective Attribute Group
  
  
  --------------------------------------------------------
  KSK_TAPEVOL_ON=                 Tape Volume
  KSK_OCC_ON=                     Occupancy
  KSK_NODEA_ON=                   Node Activity
  KSK_REPLDETAIL_ON=              Replication Details   (Set to 0)
  
  KSK_REPLSTAT_ON=                Replication Status    (Set to 0)
  
  (snipped for brevity)
  
      3. Start the Monitoring Agent instance
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users running IBM Monitoring for         *
  *                 Tivoli Storage Managers.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See Error Description.                  *
  ****************************************************************
  * RECOMMENDATION: The problem is currently projected to be     *
  *                 fixed in level 6.3.4.  Note that this is     *
  *                 subject to change at the discretion of       *
  *                 IBM.                                         *
  ****************************************************************
  *
  

Problem conclusion

• This problem is fixed.
  Affected platforms:  AIX, Linux and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP