IC91375: WHEN A TRUST IS USED, INSTALLATION WITH DOMAIN ACCOUNT FAILS AND BPCIN0231E SHOWS THE WRONG DOMAIN.

Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• During the "Preinstallation Validation" step of the install, the
  TPC installation fails with a pop-up window containing error
  message BPCIN0231E and shows that TPC selected the wrong domain.
  This happens when there are two or more Active Directory domains
  in the forest that are related by a trust (transitive or
  non-transitive).
  This error can be seen as a window pop-up during the install,
  and also in the lax-*-out.txt log files.
  RECREATE STEPS:
  - Create two domains with name Desired and Other, respectively.
  - Create a trust between them (transitive or otherwise).
  - Populate Desired and Other with distinct users.
  - Start the TPC installation by using an account in the Desired
  domain.
  - In the "Preinstallation Validation" step, use the information
  from the account in the Desired domain.
  - Click Next.
  - Installation fails with error message BPCIN0231E and text "...
  The detected domain name is 'Other'."
  

Local fix

• contact support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users who installed on a trust domain's member with a domain *
  * user                                                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * During the "Preinstallation Validation" step of the install, *
  * the TPC installation fails with a pop-up window containing   *
  * error message BPCIN0231E and shows that TPC selected the     *
  * wrong domain.                                                *
  * This happens when there are two or more Active Directory     *
  * domains in the forest that are related by a trust            *
  * (transitive or non-transitive).                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Contact IBM support                                          *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | fix pack | 5.1.1-TIV-TPC-FP0002 - target September 2013
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• INSTALL
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R510 PSY

     UP

• R511 PSY

     UP