IC91076: RESTORE MAY FAIL WITH ERROR "ANS0323E (RC33) PARTIALOBJOFFSET VALUE FOR PARTIAL OBJECT RETRIEVE IS INVALID"

APAR status

• Closed as program error.

Error description

• A Tivoli Storage Manager B/A Client restore may fail with the
  following error:
  
  - from dsmerror.log on client side:
  ANS0323E (RC33) partialObjOffset value for partial object
  retrieve is invalid.
  
  - from actlog on Tivoli Storage Manager Server:
   02/25/2013 14:59:15      ANR0546W Retrieve or restore failed
  for  session 52 for node VMWARE_NODE (TDP VMware) -
  internal server error detected. (SESSION: XX)
  02/25/2013 14:59:15      ANR9999D_3294226776
  ssRtrv(sstrans.c:2206) Thread<43>:Reserve prohibited -
  transaction failed.
  (SESSION: XX)
  02/25/2013 14:59:15    ANR9999D Thread<43> issued message 9999
  from:  (SESSION: XX)
  
  
  
  Customer/L2 Diagnostics:
  An "af bf ss dedup1 session" trace on the Tivoli Storage Manager
  Server will show the following:
  
  14:59:13.873 [43][bfrtrv.c][769][bfRtrvExt]:Entering for bitfile
  1600238436, offset 7733547, length 6750208 mountWaitMode 0,
  rtrvType 0, noQueryRestore False, thisPool 0 thisPool strategy
  0.
  ---->Try to retrive logical 1600238436, with offset 7733547,
  length 6750208
  ......
  14:59:15.747 [43][bfrtrv.c][3329][RtrvOne]:rc 3022 from
  lastRtrvInfo attempt
  14:59:15.747 [43][bfrtrv.c][3353][RtrvOne]:rc 3022 from rtrv.
  14:59:15.747 [43][bfrtrv.c][2222][bfRtrvExt]:rc 3022 (sinkRc 0)
  from RtrvOne
  14:59:15.748 [43][bfrtrv.c][2252][bfRtrvExt]:Error 3022
  retrieving bitfile 14979444 with offset 0 and length 54896
  14:59:15.748 [43][bfrtrv.c][2344][bfRtrvExt]:Exiting, bitfile
  1600238436, rc=3022.
  14:59:15.757 [43][smnqr.c][2176][SmRetrieveBitfile]:rc 3022 from
  bfRtrv --->Retrived failed with rc 3022 GRC_INVALID_OFFSET
  14:59:15.757 [43][smnqr.c][2319][SmRetrieveBitfile]:Partial
  retrieval (offset 7733547, length 6750208) failed (3022) for
  bitfile 1600238436.
  14:59:15.758 [43][output.c][7271][PutConsoleMsg]:ANR0546W
  Retrieve or restore failed for session 52 for node VMWARE_NODE
  (TDP VMware) - internal server error detected.~
  .....
  14:59:15.763 [43][bfrtrv.c][769][bfRtrvExt]:Entering for bitfile
  1600238436, offset 14614827, length 2359296 mountWaitMode 0,
  rtrvType 0, noQueryRestore False, thisPool 0 thisPool strategy
  0.
  ---> Try another retrieve action, but failed then with
  ......
  14:59:15.784 [43][sstrans.c][2189][ssRtrv]:Retrieving bitfile
  1295220101, offset=1605185, length=761886, poolId=4, numSegs=1,
  format=22, mountWaitMode=0, estSize=651801858.
  14:59:15.784
  [43][output.c][7271][PutConsoleMsg]:ANR9999D_3294226776
  ssRtrv(sstrans.c:2206) Thread<43>: Reserve prohibited -
  transaction failed.~
  -------------------------------------
  ---> When retrieving  logical file 1600238436, with offset
  7733547, length 6750208, it failed with GRC_INVALID_OFFSET,
  which means the offset exceeds the max objectsize.
  In this case, Tivoli Storage Manager  server will report this
  and the following retrieve object actions within the same
  transaction as failed.
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Server V.6.2, V.6.3 and above
  
  
  
  Initial Impact:
  High
  
  
  
  Additional Keywords:
  TSM RESTORE CLIENT ANR9999D_3294226776 transaction failed
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.2.6 and 6.3.4. Note that this is *
  *                                                              *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP