IC90026: FAILED TO LOG IN TPC STAND-ALONE GUI AFTER UPGRADE IN 5.1.1: SRV0853E INTERNAL ERROR.

Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• After a successful TPC upgrade from 4.2.x to 5.1.1 on linux, it
  failed to log in TPC Stand-alone GUI with error:
  SRV0853E: Internal error.
  
  The server_0000xx.log file shows:
  java.lang.RuntimeException: BTACS0043E Failed to authenticate
  with host my.tpc.server:9550. Invalid host authentication
  password.
     at
  com.tivoli.sanmgmt.middleware.data.SoapClient.handshake(SoapClie
  nt.java:439)
     at
  com.tivoli.sanmgmt.middleware.data.SoapClient.init(SoapClient.ja
  va:179)
     at
  com.tivoli.sanmgmt.middleware.data.SoapServiceProxy.invoke(SoapS
  erviceProxy.java:86)
     at $Proxy5.invoke(Unknown Source)
     at
  com.tivoli.itsrm.TStorm.server.svp.ExecProbeSS.probeAll(ExecProb
  eSS.java:261)
     at
  com.tivoli.itsrm.TStorm.server.svp.ExecProbeSS.doProbe(ExecProbe
  SS.java:161)
     at
  com.tivoli.itsrm.TStorm.server.svp.ExecProbeSS.run(ExecProbeSS.j
  ava:88)
     at
  com.tivoli.itsrm.TStorm.server.svp.JobHndlrThread.run(JobHndlrTh
  read.java:96)
     at java.lang.Thread.run(Thread.java:769)
  Caused by: java.lang.NullPointerException
     at org.apache.soap.encoding.soapenc.Base64.decode(Unknown
  Source)
     at
  com.tivoli.sanmgmt.middleware.data.SoapClient.handshake(SoapClie
  nt.java:427)
     ... 8 more
  
  The password in T_RES_SERVER is not updated correctly during the
  upgrade.
  This can happen when there are different users and passwords for
  TPC common user and DB2 admin user.
  
  
  Affected Releases:
  ==================
  All platforms after an upgrade from 4.x to 5.1.0 or 5.1.1
  

Local fix

• 1. Stop  the Data Server and the Device server
  2. Edit TPC_INSTALL_DIR/device/conf/setup.properties and take
  the value of installationPass property
  3. Update T_RES_SERVER with the encrypted password value taken
  from above file:
   db2 connect to TPCDB
   db2 set schema TPC
   db2 update t_res_server set password='encrypted_pass_value'
  where SERVER_TYPE=1
   db2 disconnect TPCDB
  4. Start the Data Server and the Device server
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users who upgrade from 4.x to 5.1.0 or 5.1.1 on all          *
  * platforms and who have different passwords for db2 admin     *
  * user and TPC common user.                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After a successful TPC upgrade from 4.2.x to 5.1.1 it fails  *
  * to log in TPC Stand-alone GUI with error: SRV0853E: Internal *
  * error.                                                       *
  * The server_0000xx.log file shows:                            *
  * java.lang.RuntimeException: BTACS0043E Failed to             *
  * authenticate with host my.tpc.server:9550. Invalid host      *
  * authentication password.                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * 1. Stop  the Data Server and the Device server               *
  * 2. Edit TPC_INSTALL_DIR/device/conf/setup.properties and     *
  * take                                                         *
  * the value of installationPass property                       *
  * 3. Update T_RES_SERVER with the encrypted password value     *
  * taken                                                        *
  * from above file:                                             *
  *  db2 connect to TPCDB                                        *
  *  db2 set schema TPC                                          *
  *  db2 update t_res_server set password='encrypted_pass_value' *
  *                                                              *
  * where SERVER_TYPE=1                                          *
  *  db2 disconnect TPCDB                                        *
  * 4. Start the Data Server and the Device server               *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | fix pack | 5.1.1-TIV-TPC-FP0001 - target March 2013
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• INSTALL
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R511 PSY

     UP