IC88581: NDMP TAPE-TO-TAPE OPERATIONS FAILING

IBM Tivoli Storage Manager (TSM) server V6.3.3.x interim fix downloads
IBM Tivoli Storage Manager V5.5 Fix Pack 7 (5.5.7.000) Server Downloads

APAR status

• Closed as program error.

Error description

• NDMP tape-to-tape operations (e.g. BACKUP STGPOOL, MOVE DATA)
  may fail with errors similar to the following:
  
     ANR9999D_0292172200 AsApplySeg(asalloc.c:6049) Thread<72431>:
     snkPoolId=-1, snkNumSegs=0, totalSize=0.
     ANR9999D Thread<72431> issued message 9999 from:
     ANR9999D Thread<72431> 0x000000010000d0b8 StdPutText
     ANR9999D Thread<72431> 0x000000010000db34 OutDiagToCons
     ANR9999D Thread<72431> 0x0000000100008d9c outDiagfExt
     ANR9999D Thread<72431> 0x000000010050cb18 AsApplySeg
     ANR9999D Thread<72431> 0x00000001003cb890 ssCopyRemote
     ANR9999D Thread<72431> 0x000000010055a23c AfCopy
     ANR9999D Thread<72431> 0x0000000100bfb358 BfCopy
     ANR9999D Thread<72431> 0x0000000100588ea8 CopyBatch
     ANR9999D Thread<72431> 0x000000010057e0c4 CopyVolume
     ANR9999D Thread<72431> 0x000000010057d4e8 AfCopyVolume
     ANR9999D Thread<72431> 0x0000000100bf6e14 AfBackupPoolThread
     ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
     ANR9999D_1558680217 AsApplySeg(asalloc.c:6064) Thread<72431>:
     sourceRc=0, sinkRc=0, lastSegFull=0.
     ANR9999D Thread<72431> issued message 9999 from:
     ANR9999D Thread<72431> 0x000000010000d0b8 StdPutText
     ANR9999D Thread<72431> 0x000000010000db34 OutDiagToCons
     ANR9999D Thread<72431> 0x0000000100008d9c outDiagfExt
     ANR9999D Thread<72431> 0x000000010050cbc4 AsApplySeg
     ANR9999D Thread<72431> 0x00000001003cb890 ssCopyRemote
     ANR9999D Thread<72431> 0x000000010055a23c AfCopy
     ANR9999D Thread<72431> 0x0000000100bfb358 BfCopy
     ANR9999D Thread<72431> 0x0000000100588ea8 CopyBatch
     ANR9999D Thread<72431> 0x000000010057e0c4 CopyVolume
     ANR9999D Thread<72431> 0x000000010057d4e8 AfCopyVolume
     ANR9999D Thread<72431> 0x0000000100bf6e14 AfBackupPoolThread
     ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
     ANR9999D_1937880556 AsApplySeg(asalloc.c:6067) Thread<72431>:
     Out: volId=99999, start=1, offset=0, size=0.
     ANR9999D Thread<72431> issued message 9999 from:
     ANR9999D Thread<72431> 0x000000010000d0b8 StdPutText
     ANR9999D Thread<72431> 0x000000010000db34 OutDiagToCons
     ANR9999D Thread<72431> 0x0000000100008d9c outDiagfExt
     ANR9999D Thread<72431> 0x000000010050cbec AsApplySeg
     ANR9999D Thread<72431> 0x00000001003cb890 ssCopyRemote
     ANR9999D Thread<72431> 0x000000010055a23c AfCopy
     ANR9999D Thread<72431> 0x0000000100bfb358 BfCopy
     ANR9999D Thread<72431> 0x0000000100588ea8 CopyBatch
     ANR9999D Thread<72431> 0x000000010057e0c4 CopyVolume
     ANR9999D Thread<72431> 0x000000010057d4e8 AfCopyVolume
     ANR9999D Thread<72431> 0x0000000100bf6e14 AfBackupPoolThread
     ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
     ANR1227E BACKUP STGPOOL: Process 9999 terminated - internal
     server error detected.
     ANR9999D Thread<72431> issued message 1227 from:
     ANR9999D Thread<72431> 0x000000010000c178 StdPutMsg
     ANR9999D Thread<72431> 0x000000010000e068 outRptf
     ANR9999D Thread<72431> 0x0000000100bf7374 EndBackupProc
     ANR9999D Thread<72431> 0x0000000100bf6ea0 AfBackupPoolThread
     ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
  
  The error condition is seen when, after the mount of an input
  volume, the Tivoli Storage Manager Server sends a status request
  to the data mover and receives a response indicating that the
  data mover is active, but zero bytes of data have been read.
  This is treated as a severe error condition and the NDMP
  operation is terminated.  This problem behavior has only been
  seen on NetApp filers with Data Ontap version 8.
  
  Tivoli Storage Manager versions affected:
  All Tivoli Storage Manager Server versions
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  nas anr9999d network appliance dataontap ANR9999D_0239042889
  ANR9999D_1083979952
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users      *
  *                 of NetApp network-attached storage           *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing levels when available.          *
  *                 This problem is currently projected          *
  *                 to be fixed in levels 5.5.7,                 *
  *                 6.2.6 and 6.3.4. Note that this is subject   *
  *                 to change at the discretion of IBM.          *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP