IC87967: UNABLE TO REMOVE TIVOLI DEVICE DRIVER FROM WINDOWS "ADD OR REMOVE PROGRAMS" AFTER EXECUTING UNINSTALL PROGRAM.

APAR status

• Closed as program error.

Error description

• When executing "Uninstall Tivoli Storage Manager.exe" on
  Tivoli Storage Manager Server machine or on Storageagent
  machine, Tivoli Device Driver may not be removed from Windows
  "Add or Remove Programs".
  
  
  
  Tivoli Storage Manager Versions Affected:
  6.1, 6.2, 6.3 version for Windows platform
  
  Initial Impact: Low
  
  Additional Keywords:
  zz61 zz62 zz63 uninstall uninstallation
  

Local fix

• 1) Executes "Uninstall Tivoli Storage Manager.exe".
  2) Manually remove Tivoli Device Driver from Windows "Add or
     Remove Programs".
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager users             *
  *                 performing an uninstall on Windows           *
  *                 platform.                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available.           *
  *                 This problem is currently projected to be    *
  *                 fixed in level  6.3.4.                       *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM                            *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms: Windows.
  

Temporary fix

• 1) Executes "Uninstall Tivoli Storage Manager.exe".
  2) dpinst /u tsmmt.inf
  3) dpinst /u tsmlb.inf
  4) Manually remove Tivoli Device Driver from Windows
  "Add or Remove Programs"
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R62Z PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R63Z PSY

     UP