IC87424: UPGRADE OF TIVOLI STORAGE MANAGER SERVER MAY FAIL IF THE INSTANCE OWNER IS A DOMAIN ACCOUNT

APAR status

• Closed as program error.

Error description

• When upgrading Tivoli Storage Manager Server component from
  6.1.x.xxx to 6.2.x.xxxx version, the instance recreation may
  fail if the instance owner is a domain account
  and the fully qualified domain name is not specified.
  A popup with the following error message could be raised at
  upgrade time when using the wizard:
  
  Invalid credentials.
  
  The installation wizard could not connect to the machine using
  the provided credentials. Check your user ID and password.
  
  and the logs.txt will report such kind of exception:
  
  SEVERE: beginSession failed (from
  com.tivoli.dms.install.RedefineInstances.connectAsUser)
  SEVERE: com.ibm.tivoli.remoteaccess.RemoteAccessAuthException:
  CTGRI0000E Could not establish a connection to the target
  machine
  INFO: rc 102 (from
  com.tivoli.dsm.install.RedefineInstances.connectAsUser)
  INFO: Checkpoint, $ValidateUser$ is InvalidPassword, rc is -1
  (from com.tivoli.dsm.install.InstUserPanel.okToContinue)
  
  
  Condition to lead to this problem:
            Fully Qualified Domain Name (FQDN) and  Netbios are
  different and users enter Netbios\user_name when the upgrade
  tries to re-create the instance
  
  
  
  Tivoli Storage Manager Versions Affected:
  6.1, 6.2 and 6.3
  
  
  
  Initial Impact:
  Medium
  
  
  
  Additional Keywords:
  TSM FQDN DOMAIN ACCOUNT UPGRADE NETBIOS INVALID CREDENTIALS
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.3.4. Note that this is            *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms: Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R62W PSY

     UP

• R63W PSY

     UP