IC87083: STORAGE SYSTEM DETAILS PANEL --> VOLUMES TABLE DATA WILL NOT DISPLAY FOR SOME SVC/STORWIZEV7000/V7000U

Fix Pack 5.1.1.0 (December 2012) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• On the SVC/Storwize  details-->Volumes panel the aggregated
  health data displays however the list table displays the message
  "An error occurred loading table data".  Checking of the TPC &
  TIP logs at the time of the table being brought up will show no
  errors.
  
   However, the actual UI javascript error can be seen in the
  console of a browser debugging tool (such as Firebug for
  Firefox) when the Volumes panel is brought up. The error is:
  "Error: dojox.data.QueryReadStore:  The json data as specified
  by: [../../srm/TPC/curi/StorageVolumes/items] is malformed.
  Items within the list have identifier: [id].  Value collided:
  [61529] ".
  This error shows "value collided" which means an expected unique
  value(s) was duplicated.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * V7000/V7000U/SVC users viewing their volume data (only with  *
  * certain configurations)                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The following error is seen when trying to view volume data  *
  * for some V7000/V7000U/SVC storage                            *
  * subsystems.<br/><br/>&quot;An error occurred loading table   *
  * data&quot;.<br/><br/>This has been seen in the following     *
  * panels:<br/>  V7000 details panel--&gt; volumes list         *
  * table<br/>  L2 Volumes table for those who have V7000        *
  * <span><span><span><br/></span></span></span>                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Get customized cleanup script.  Run it and apply patch or    *
  * fix pack.                                                    *
  ****************************************************************
  

Problem conclusion

• This problem is corrected with TPC 5.1.1.  However, if you have
  already encountered it, you will need to clean up the database
  to resolve the issue.  This can be done by removing the storage
  subsystem experiencing the problem such that the historical
  information for it is removed from the database.  If you cannot
  do this, you must open a PMR to work with support to get a
  script to clean up the incorrect information in your
  database.<br/><br/>Each customer affected needs to
  either:<br/>1) On 5.1.0<br/>   a) remove the offending SS from
  TPC<br/>       Warning:  This will remove historical information
  for the SS.<br/>   b) apply patch<br/>   c) restart device
  service<br/>   d) re-add the SS device to TPC through Configure
  Devices Wizard<br/><br/>2) On 5.1.0 but cannot remove SS from
  TPC<br/>   ** backup DB for safety<br/>   a) open PMR to get
  customized DB cleanup script (supply repocopy)<br/>   b) stop
  data and device service<br/>   c) run customized DB cleanup
  script<br/>   d) restart data service<br/>   e) apply patch<br/>
  f)  restart device service<br/><br/>3) Migrated up to 5.1.1
  (device was added to TPC in 5.1.0)<br/>   a)  remove the
  offending SS from TPC<br/>       Warning:  This will remove
  historical information for the SS.<br/>   b) re-add the SS
  device to TPC through Configure Devices Wizard<br/><br/>4)
  Migrated up to 5.1.1 (device was added to TPC in 5.1.0) but
  cannot remove SS from TPC:<br/>     **backup DB for safety<br/>
  a) open PMR to get customized DB cleanup script (supply
  repocopy)<br/>    b) stop data and device service<br/>    c) run
  customized DB cleanup script<br/>    d) restart data and device
  service<br/><br/>The fix for this APAR is targeted for the
  following maintenance package:<br/><br/>| fix pack |
  5.1.1-TIV-TPC-GA - target December
  2012<br/><br/>http://www-01.ibm.com/support/docview.wss?&amp;uid
  =swg21320822<br/><br/>The target dates for future fix packs do
  not represent a formal <br/>commitment by IBM. The dates are
  subject to change without <br/>notice.<br/>
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• REPORT
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R510 PSY

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