APAR status
Closed as program error.
Error description
Incremental backup hangs when saving large disk managed by Windows HSM client. This happens because some migrated files need to be retrieved during the backup but there is a synchronization problem in the HSM plugin and that leads to a deadlock. Affected Products: Tivoli Storage Manager HSM for Windows version: 6.4.0.0, 6.3.0.0 - 6.3.0.1 (inclusive), 6.1.0.0 - 6.1.5.1 (inclusive), the corresponding IBM Tivoli Storage Manager for Windows Backup-Archive Client versions are 6.1, 6.2 and 6.3. Customer/L2 Diagnostics : In actlog the session timeout : ANR0481W Session xxxx for node NODENAME (WinNT) terminated - client did not respond within 6000 seconds. In one of the HSM client logs ( dsmc.log, dsmagent.log dsmcsvc.log ) , the following message may be seen DSMC (4188:26D0) connectToFileSpace 12-05-21 17:50:52.270 E: INTERNAL: Not in critical setion: '0x0300005e (E: Event/timer/semaphore problem)'! Initial Impact: Medium Additional Keywords: zz61 zz63 TSM hsm space management spaceman hung hang stuck
Local fix
- Use option skipmigrated=yes during incremental . or - Use option resourceutilization = 2
Problem summary
**************************************************************** * USERS AFFECTED: TSM HSM for Windows Client Versions * * 6.3.0.0 and 6.3.0.1, 6.1.0.0 - 6.1.5.1 * * and 6.4.0.0 * **************************************************************** * PROBLEM DESCRIPTION: * * For detailed description see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is fixed in 6.3.1 and currently * * projected to be fixed in fixes later than * * 6.4.0.0. * ****************************************************************
Problem conclusion
The problem has been solved.
Temporary fix
see local fix
Comments
APAR Information
APAR number
IC86590
Reported component name
TSM HSM FOR WIN
Reported component ID
5698ICNCL
Reported release
610
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-17
Closed date
2013-08-05
Last modified date
2013-08-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM HSM FOR WIN
Fixed component ID
5698ICNCL
Applicable component levels
R630 PSY
UP
R640 PSY
UP
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Document Information
Modified date:
05 August 2013