IC86567: ERRORS ON HYPERVISOR(S) ARE NOT PROPERLY CAPTURED IN PROBE JOB.

Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• DETAIL OF PROBLEM (include example(s) of error(s)):
  
  Hypervisor(s) showing errors, at the Datasource,  such as
  'Degraded Storage Path Redundancy', are not captured via the
  targets Probe job. Resulting in, no data collected from the
  Hypervisor.
  
  Additional and meaningful data needs to be captured regarding
  the current Hypervisor status as seen from the Datasource.
  
  RECREATE STEPS: Run Discovery and Probe to Hypervisor and view
  Results. Cross-reference the status seen at the Datasource for
  the Hypervisor.
  ________________________________________________________________
  
  DB2 Version used for Server: 9.7.0.4
  The defect is against component: 5608TC300
  Server/Manager build/release (TPC): 5.1.0
  Agent build/release (TPC):
  Server/Manager (OS):  WIN 2008
  Agent (OS):
  ________________________________________________________________
  
  Problem as described by customer:   Hypervisors do not show data
  after Probe.
  Initial customer impact (low/med/high):   med
  

Local fix

• TBD
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.1.0 users who have hypervisor(s) managed by vcenter in *
  * their environment                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * A probe does not collect data about a hypervisor that        *
  * generates alarms in VMware vCenter.  In Tivoli Storage       *
  * Productivity Center, the status of the probe might be        *
  * successful even though it did not collect any data about the *
  * hypervisor.                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * In VMware vCenter, managed hypervisors generate alarms or    *
  * alerts that are based on their status. When a probe collects *
  * data about hypervisors, Tivoli Storage Productivity Center   *
  * detects if hypervisors have alarms that are red alerts. To   *
  * avoid problems when collecting data, accept the alarms that  *
  * are red alerts.                                              *
  ****************************************************************
  

Problem conclusion

• A code change was made so that if there are alarms on the
  vcenter about a specific hypervisor problem , the probe is
  successful only if data collection was successful.  The fix for
  this APAR is targeted for the following maintenance package:
  
  | fix pack | 5.1.1.1-TIV-TPC-FP0001 - target March 2013
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PROBE
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R510 PSY

     UP