IC86555: AN NDMP BACKUP WITH TOC CREATION MIGHT FAIL WITH ANR4941E

IBM Tivoli Storage Manager V5.5 Fix Pack 7 (5.5.7.000) Server Downloads

APAR status

• Closed as program error.

Error description

• A Tivoli Storage Manager BACKUP NODE command with the TOC=YES
  option specified might fail for Netapp or IBM N-Series filers
  with a message like:
  
  ANR4941E The server is unable to translate the Unicode name
    while building table of contents for node <node>,
    file space <filespace>,
    Unicode name <unicodename> node identifier <node identifier>,
    parent node identifier <parent node identifier>.
    Table of contents creation fails.
  
  Customer/L2 Diagnostics
  A server trace with the TOCBUILD and UNICODE traces enabled
  will report the following:
  
   [1111][tocbuild.c][3526][TestUnixNameforUTF8]:See if filer's
  unix string is UTF-8
   [1111][psxpg.c][761][psIconv]:iconv failed, errno=7 (Argument
  list too long).
    <== This is the key to the new error is that iconv fails with
  errno 7.
  
   [1111][psxpg.c][1357][psConvertStr]:Failure 4 converting string
  from source UTF-8 to target UTF-8.
   [1111][psxpg.c][1361][psConvertStr]: Failing byte offset in src
  is 8. First two failed characters in source: E8  8C.
   [1111][tocbuild.c][3538][TestUnixNameforUTF8]:conversion from
  UTF-8 to UTF-8 failed rc=9.
   [1111][tocbuild.c][736][tocProcessNdmpMessage]:TestUnixNnamefor
  UTF8 test failed, rc=18, ndmpNodeId=0:1393580,
  ndmpParentId=0:1393571
   [1111][psxpg.c][1099][psConvertStr]:Handling to/from hex
  conversion.
  
  | MDVPARTL 6.2.4.0-TIV_5698MSV |
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager server 5.5, 6.2 and 6.3 on all platforms
  
  Initial Impact:
  medium
  
  Additional Keywords:
  TSM zz61 zz62 zz63 IC75892 nas ndmp
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users      *
  *                 who back up NetApp file servers              *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be         *
  *                  fixed in levels 5.5.7, 6.2.6                *
  *                 and 6.3.4. Note that this is subject         *
  *                 to change at the discretion of IBM.          *
  ****************************************************************
  *
  

Problem conclusion

• The problem was fixed.
    Affected Platforms: Linux
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55L PSY

     UP

• R61L PSY

     UP

• R62L PSY

     UP

• R63L PSY

     UP