IC86375: STORAGE SERVER'S MANAGEMENT CONSOLE DISPLAYS ERROR MESSAGE "APPCRASH".

IBM Tivoli Storage Manager V5.5 Fix Pack 7 (5.5.7.000) Server Downloads

APAR status

• Closed as program error.

Error description

• When closing the Tivoli Storage Manager Management Console in a
  64-bit Windows Server environment,
  the window regarding error message APPCRASH is displayed.
  
  +++++++++++++++++++++++++++++++++++++++++++++++++++++++
  Microsoft Management Console's work stopped.
  
  == Problem's detail description ==
  Problem signature:
    Problem Event Name:      APPCRASH
    Application Name:        mmc.exe
    Application Version:     6.1.7600.16385
    Application Timestamp:   4a5bc3f1
    Fault Module Name:       TsmSvr.dll
    Fault Module Version:    6.3.1.12053
    Fault Module Timestamp:  4f449ed3
    Exception Code:          c00000fd
    Exception Offset:        00169335
    OS Version:              6.1.7601.2.1.0.274.10
    Locale ID:               1041
    Additional Information 1:  35e2
    Additional Information 2:  35e2642d0beba7c43845a8cfb8674a21
    Additional Information 3:  be2b
    Additional Information 4:  be2b49ad22a0ba4af1fb3e59d89f187b
  +++++++++++++++++++++++++++++++++++++++++++++++++++++++
  
  Tivoli Storage Manager Versions Affected:
  5.5, 6.1, 6.2, and 6.3 server for 64-bit Windows platform.
  
  Initial Impact: Low
  
  Additional Keywords:
  zz61 zz62 zz63 MMC Console
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of the Tivoli Storage Manager      *
  *                 Management Console.                          *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available.           *
  *                 This problem is currently projected          *
  *                 to be fixed in levels 5.5.7, 6.2.5           *
  *                 and 6.3.4. Note that this is subject         *
  *                 to change at the discretion of IBM.          *
  ****************************************************************
  *
  

Problem conclusion

• This problem has been fixed.
  Affected platforms:  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55W PSY

     UP

• R61W PSY

     UP

• R62W PSY

     UP

• R63W PSY

     UP