IC85865: MISLEADING MESSAGE "ANR9999D_2697328974 CHECKPOSITION" AFTER I/O ERROR

APAR status

• Closed as program error.

Error description

• The following error can occur in the Tivoli Storage Manager
  actlog after an I/O error was reported from the IBM device
  driver in the system log:
  
  ANR9999D_2697328974 CheckPosition(pvrntp.c:xxxx) Thread<XXX>:
  NtpOpReadBlockID: failed on volume XXXXXXXX drive XXX
  (/dev/xxx) error 1.
  
  error 1 means I/O error.
  
  This does not necessarily mean that the volume was positioned
  wrong.
  
  For more information review the system log or tape drive
  diagnostics to see what the I/O error was.
  
  The system log under
  - AIX is the error report (errpt)
  - Linux is the file /var/log/messages
  - Windows is the eventlog
  
  In this case, a more meaningful message (instead of
   ANR9999D_2697328974 CheckPosition) would have been:
  
  ANR8302E  I/O error on drive drive name with volume volume name
    (OP=internal code, Error Number=internal code, CC=internal
    code, rc = return code, KEY= internal code, ASC=internal code,
    ASCQ= internal code, SENSE=sense data, Description=error
    description). Refer to the Tivoli Storage Manager
    documentation on I/O error code descriptions.
  
  Customer/L2 Diagnostics
  
  Example from /var/log/messages from a Linux system:
  
  Aug  2 05:44:36 xxxxx lin_taped[1856]: lin_taped: beginning
    failover for IBMtapeXXX, hba x, channel 0, id xx, lun xx
  Aug  2 05:44:36 xxxxx lin_taped[1856]: wake up device IBMtapeXXX
    with  result -1
  Aug  2 05:44:36 xxxxx kernel: [5857767.456675] lin_tape:
    IBMtapeXXX failover failed.
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager server versions 5.5, 6,1, 6.2 and 6.3
  
  Initial Impact:
  Low
  
  Additional Keywords:
  zz61 zz62 zz63 TSM message block
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.2.5 and 6.3.3. Note that this is *
  *                                                              *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP