IC85717: DP FOR MS EXCHANGE FAILS TO SAVE ATTACHMENT FILE IN THE MAILBOX RESTORE BROWSER WHEN A SENDER NAME CONTAINS NON-ASCII SYMBOL(S).

Download Information: Version 4.1 Tivoli Storage FlashCopy Manager
Download Information: Version 7.1 Tivoli Storage Manager for Mail

APAR status

• Closed as program error.

Error description

• The message "Saving message content failed" may appear when
  trying to save an attachment file in the Mailbox Restore Browser
  of the Tivoli Storage Manager for Mail: Data Protection for
  Microsoft Exchange MMC GUI when a sender name in the mail
  message has some non-ASCII symbol(s).
  
  When saving a mail message with an attachment, Data Protection
  for Microsoft Exchange uses a sender name to create a mail
  address.
  In a source mail: sender is "sender name".
  In the saved mail: sender is "sender <name@mail.address>".
  
  When a sender name has some non-ASCII symbol(s), an exception
  occurs, since a mail address can have only ASCII symbols.
  
  When Data Protection for Microsoft Exchange tracing is enabled
  using the service trace flag, the fcm_TraceFm.trc file will
  have the following information about an exception:
  
  Fm Information: 0 : 7/11/2012 17:16:28:597
  MailDataInterface.cs : (1459)       Enter Void SaveMailMessage()
  Fm Error: 1 : 7/11/2012 17:16:28:847
  Exception: An invalid character was found in the mail header:
  '&#65422;?'.
  Stack: : System.String ParseLocalPart(System.String, Int32
  ByRef, Boolean, Boolean): 0
  : System.Net.Mail.MailAddress ParseAddress(System.String,
  Boolean, Int32 ByRef): 0
  : Void .ctor(System.String, System.String,
  System.Text.Encoding): 0
  
  
  Additional Keywords:
  TDP
  
  Versions Affected:
  IBM Tivoli Storage Manager for Mail: Data Protection for
  Microsoft Exchange version 6.3
  
  LOCAL FIX:
  None.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Data Protection for Exchange        *
  *                 version 6.3.x.                               *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *        fix is currently projected to be available in the Data*
  *        Protection for Exchange 6.3.1 and 6.4.1 Fix Packs.    *
  *                 Fix Pack. Note: This is subject to change    *
  *                 at the discretion of IBM.                    *
  ****************************************************************
  Data Protection for Exchange Mailbox Restore Browser did not
  process correctly messages with non-ASCII symbol(s)
  in sender/recipient names, when it saved messages with
  attachments.
  

Problem conclusion

• Data Protection for Exchange Mailbox Restore Browser has been
  updated to save messages that have attachments when the
  message has non-ASCII symbol(s) in sender/recipient names.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TDP EXCHANGE WI

• Fixed component ID

  5698DPXAP

Applicable component levels

• R63W PSY

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