IC83750: PERFORMANCE DATA ARE NOT COLLECTED WHEN THE STORAGE SUBSYSTEM AND TPC SERVER ARE NOT IN THE SAME TIME ZONE.

Fix Pack 5.1.1.0 (December 2012) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 7 (July 2014) for Tivoli Storage Productivity Center
4.2.2 Interim Fix 2 (December 2012) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 8 (March 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 9 (May 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 10 (August 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 3 (October 2012) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• The following errors can be seen in msg.xxxxxxxxxxxx.log files:
  2012-05-03 11:14:17.067 HWNPM4302E New performance data is not
  yet available for the device. Statistics with timestamps later
  than null) could not be found.
  2012-05-03 11:14:17.113 HWNPM2052E No performance data was
  collected from device Storwize MY-V7000 (00000000XXXXXXX) for
  the current collection interval due to an error. The previous
  polling interval with data was at (null).
  
  The problem is that the time got out of synchronization. The
  storage subsystem returns a time with an hour faster than the
  performance data has.
  This time value is set when the performance monitor starts.
  The error comes from the way the storage subsystem and JVM are
  treating the time zones.
  For example Africa/Cairo and Harare/Pretoria are both GMT+2 but
  the Africa/Cairo time zone has daylight saving time and the
  other not.
  JVM adds one hour to the Africa/Cairo time returned by the
  storage subsystem.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC users running performance monitors on    *
  *                 SVC and Storwize V7000                       *
  ****************************************************************
  * PROBLEM DESCRIPTION: When the daylight saving time changes   *
  *                      there are error that can happen when    *
  *                      running perofmance monitor:             *
  *                                                              *
  *                      HWNPM4302E New performance data is      *
  *                      not yet available for the device.       *
  *                      Statistics with timestamps later        *
  *                      than 01/21/2016 06:12:08:000 EET)       *
  *                      could not be found.                     *
  *                                                              *
  *                      HWNPM2052E No performance data was      *
  *                      collected from device                   *
  *                      SVC-2145-svc1-IBM                       *
  *                      (000002006420xxxx) for the current      *
  *                      collection interval due to an error.    *
  *                      The previous polling interval with      *
  *                      datawas at (06:12:08,null).             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | fix pack | 4.2.2-TIV-TPC-FP0003 - target October 2012
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DISK

• Fixed component ID

  5608TPCD1

Applicable component levels

• R422 PSY

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