IC80817: RESTORE DB CAN FAIL WITH ANR4593E WHEN LANGUAGE OPTION USES JAPANESE LOCALE.

APAR status

• Closed as program error.

Error description

• Restore db command can fail with ANR4593E
  when LANGUAGE option uses Japanese locale such as ja_JP.utf8 in
  dsmserv.opt file.
  Messages are displayed in standard output as follows while
  restore db running.
  
  ANR4636I Starting roll-forward database restore.
  ANR4593E Restore database unable to find eligible candidate to
  use for processing.
  ANR4602E No volumes found for TODATE MM/DD/YYYY 23:59:59.
  ANR2032E RESTORE DB: Command failed - internal server error
  detected.
  ANR9999D Thread<0> issued message 2032 from:~
  ANR9999D Thread<0>  000007FEEEBD04AE outMsgf()+3e~
  ANR9999D Thread<0>  000007FEEE4751B6 AdmRestoreDb()+e86~
  ANR9999D Thread<0>  000007FEEE40C657 admRestoreDatabase()+187~
  ANR9999D Thread<0>  000007FEEE3F1302 psPostCleanup()+272~
  ANR9999D Thread<0>  000007FEEE3F3420 adsmMain()+ed0~
  ANR9999D Thread<0>  000000013F091187 main()+c7 dsmserv.c:249~
  ANR9999D Thread<0>  000000013F09294A __tmainCRTStartup()+11a
  crtexe.c:555~
  ANR9999D Thread<0>  00000000779C652D BaseThreadInitThunk()+d~
  ANR9999D Thread<0>  0000000077AFC521 RtlUserThreadStart()+21
  
  
  
  Customer/L2 Diagnostics:
  ----------------------------------------
  The problem occurs while reading lines regarding volume type in
  volhistory file.
  Server trace with ICBACK and ICVOLHST classes will show the
  following entries when problem occur.
  
  HH:MM:SS.SSS
  [0][icvolhst.c][7804][AssignRestoreStanzaFromVolHist]:doThisLine
  =1, cmpResult=0 for line='Volume Type '
  HH:MM:SS.SSS
  [0][icvolhst.c][8137][AssignRestoreStanzaFromVolHist]:Finished
  parsing volhist files, rc=9999.
  HH:MM:SS.SSS
  [0][icvolhst.c][8153][AssignRestoreStanzaFromVolHist]:Checking
  stanza list 0000000000000000 with searchDate= YYYY/MM/DD
  HH:MM:SS.
  HH:MM:SS.SSS
  [0][icvolhst.c][8533][AssignRestoreStanzaFromVolHist]:Setting no
  history available based on no best stanza.
  HH:MM:SS.SSS
  [0][icvolhst.c][8541][AssignRestoreStanzaFromVolHist]:Exiting
  with rc 9999 from failingLine 7819.
  HH:MM:SS.SSS [0][icvolhst.c][1011][icGetRestoreList]:Exiting
  with rc 9999 set at 989.
  HH:MM:SS.SSS [0][rdbicrst.c][664][RdbAdmRestoreDB]:Error 9999
  getting restore list.
  ----------------------------------------
  
  
  TSM Versions Affected:
  TSM  Servers 6.3 on all platforms.
  
  Initial Impact: Low
  
  Additional Keywords:
  zz63 RESTORE DB ANR4593E LOCALE LANGUAGE ja_JP
  

Local fix

• Use AMENG as LANGUAGE option in dsmserv.opt file and then
  execute backup db again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.3.1. Note that this is            *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP