IC80243: RECALLING STUB FILES MAY FAIL DUE TO WINDOWS NETWORK TIMEOUTS.

APAR status

• Closed as program error.

Error description

• When a stub file is being recalled, HSM for Windows opens a file
  to temporarily store the content of the stub file.
  Although the temporary file is located on a local disk, it is
  opened using the UNC network path representation of the file
  path. As Windows internally resolves UNC path names using
  network components, opening the temporary file may take some
  time in case of network problems (minutes). If the time needed
  to open the file exceeds the value specified for commtimeout
  option on the TSM server, the recall fails.
  

Local fix

• (a) Increase the commtimeout on the TSM server.
  (b) Try to fix the Windows network problems.
  

Problem summary

• USERS AFFECTED
  TSM HSM Client for Windows versions 6.3.0.0,
  6.1.4.2 and lower 6.1 levels
  5.5.3.1 and lower 5.5 levels
  .
  PROBLEM DESCRIPTION
  See ERROR DESCRIPTION.
  

Problem conclusion

• The HSM recall service opens the temporary file using a local
  Windows path representation.
  .
  RECOMMENDATION
  Use HSM 6.3 levels higher than 6.3.0.0,
  HSM 6.1 levels higher than 6.1.4.2, or
  HSM 5.5 levels higher than 5.5.3.1, respectively.
  

Temporary fix

• See LOCAL FIX
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM HSM FOR WIN

• Fixed component ID

  5698ICNCL

Applicable component levels

• R550 PSY

     UP

• R610 PSY

     UP

• R630 PSY

     UP