IBM Support

IC78976: SERVER INSTALL FAILURE ON LINUX IF 64BIT LIBAIO IS NOT AVAILABLE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The version 6.1 or 6.2 Tivoli Storage Manager install may fail
    on x86_64 Linux systems if the x86_64 version of Asynchronous
    I/O (libaio) is not installed.  Some systems may have the i386
    libaio package installed but not the x86_64 package.  If the
    64 bit  libaio is not available, an install attempt can fail.
    Review the logs.zip file in the following location:
      /var/tivoli/tsm/logs.zip
    Look for a DB2_ESE_InstallProduct_ err log file
    Note: time-stamp in the filename
    Here is an example file name:
      coi/plan/tmp/DB2_ESE_InstallProduct_20110817_113940EDT.err
    ERROR:
       The required library file libaio.so.1 is not found on
       the system.
    $ rpm -qa --queryformat='%{N}-%{V}-%{R}.%{arch}\n' | grep libaio
    libaio-0.3.106-5.x86_64
    libaio-0.3.106-5.i386
    Tivoli Storage Manager Versions Affected:
    All 6.1 or 6.2 Tivoli Storage Manager servers on x86_64 Linux
    Initial Impact: Medium
    Additional Keywords:
    TSM /usr/lib64/libaio.so.1 zz61 zz62 zztsm6xinst
    

Local fix

  • Install x86_64 libaio rpm and then run the installer
    (install.bin) again.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All users of IBM Tivoli Storage Manager      *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be         *
    *                 fixed in levels 6.2.4, and 6.3.1.     *
    *                 Note that this is subject to                 *
    *                 change at the discretion of IBM.             *
    *                                                              *
    *                 Affected platforms:                          *
    *                 Linux                                        *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC78976

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    62L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-09-28

  • Closed date

    2011-10-18

  • Last modified date

    2013-08-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61L PSY

       UP

  • R62L PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62L","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
20 August 2013