IC77055: DATA PROTECTION EXCHANGE FAILS TO CONNECT TO EXCHANGE WHEN NETBIOS IS DISABLED

APAR status

• Closed as program error.

Error description

• Tivoli Storage Manaager for Mail: Data Protection for Exchange
  fails to connect to Exchange when NETBIOS is disabled.  The
  error produced is
  Connecting to remote server failed with the following error
  message : WinRM cannot process the request. The following error
  occured while using Kerberos authentication: The network path
  was not found.
   Possible causes are:
    -The user name or password specified are invalid.
    -Kerberos is used when no authentication method and no user
  name are specified.
    -Kerberos accepts domain user names, but not local user names.
    -The Service Principal Name (SPN) for the remote computer name
  and port does not exist.
    -The client and remote computers are in different domains and
  there is no trust between the two domains.
   After checking for the above issues, try the following:
    -Check the Event Viewer for events related to authentication.
    -Change the authentication method; add the destination
  computer to the WinRM TrustedHosts configuration setting or use
  HTTPS transport.
   Note that computers in the TrustedHosts list might not be
  authenticated.
     -For more information about WinRM configuration, run the
  following command: winrm help config. For more information, see
  the about_Remote_Troubleshooting Help topic.
  
  Initial Impact: Medium
  Affected Releases: 6.1, 5.5, and 5.4
  Additional Keywords: WinRM "fully qualified" FQDN
  

Local fix

• Enable NETBIOS prior to using TDP
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Data Protection for Exchange        *
  *                 running 6.1.2 or 6.1.3 releases with         *
  *                 Exchange 2010 Server.                        *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 fix is currently projected to 6.1.3.3. This  *
  *                                                              *
  *                 information is subject to change at the      *
  *                 discretion of IBM.                           *
  ****************************************************************
  Data Protection for Exchange uses an Exchange Server name to
  connect to WinRM (Windows Remote Management). When a NETBIOS
  is disabled, this may fail to get a connection.
  

Problem conclusion

• Data Protection for Exchange code was changed to connect WinRM
  with FQDN (Fully Qualified Domain Name) in case if an attempt
  with Exchange Server name fails.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• TDPEXC
  

Fix information

• Fixed component name

  TDP EXCHANGE WI

• Fixed component ID

  5698DPXAP

Applicable component levels

• R61W PSY

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