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IC76560: SERVER CRASH AFTER MIGRATING 6.X SERVER FROM A WINDOWS 32-BIT TO A WINDOWS 64-BIT ENVIRONMENT WHEN ACCESSING VOLUMES

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager Server for Windows versions 6.1 and
    6.2 may crash after migrating an existing 6.x server from a
    32-bit to a 64-bit environment.
    
    No related errors are reported in the TSM Server activity log
    in the moments preceding the crash.  Depending on the version
    of Windows (2003 or 2008), a crash dump may get generated.
    
    L2 Diagnostic:
    Start a Windows Command Prompt window and type: "db2cmd",
    this will open a new window with DB2CLP in the title.
    
    From that new window, enter the following commands:
    
    set db2instance=server1
    db2 connect to tsmdb1
    db2 set schema tsmdb1
    db2 select * from AF_CLUSTERS
    
    Look at the CURVOLID column, if some columns have a value
    shorter than 64 characters long, then this APAR applies.
    
    
    Versions Affected: Tivoli Storage Manager 6.1/6.2 for Windows
    Initial Impact: high
    Additional Keywords: x32 x64 TSM zz61 zz62 wer
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.1.5.1, and 6.2.3. Note     *
    *                 that this is                                 *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC76560

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-05-24

  • Closed date

    2011-06-20

  • Last modified date

    2013-08-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61W PSY

       UP

  • R62W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"61W"}]

Document Information

Modified date:
18 September 2021