IC75892: A NDMP BACKUP WITH TOC CREATION MIGHT FAIL WITH ANR4941E

IBM Tivoli Storage Manager V5.5 Fix Pack 7 (5.5.7.000) Server Downloads

APAR status

• Closed as program error.

Error description

• A Tivoli Storage Manager BACKUP NODE command with the TOC=YES
  option specified might fail for Netapp or IBM N-Series filers
  with a message like:
  ANR4941E The server is unable to translate the Unicode name
  while building table of contents for node <node>, file space
  <filespace>, Unicode name <unicodename> node identifier <node
  identifier>, parent node identifier <parent node identifier>.
  Table of contents creation fails.
  A trace with the TOCUTIL, TOCBUILD, TOCLOAD, TOCQUERY, TOCREAD,
  SESSREMOTE, ADDMSG traces enabled will report the following:
  
  <DATE TIME> &#65422;<thread>&#65434;&#65422;psxpg.c&#65434;&#65422;701&#65434;&#65422;psOpenIconv&#65434;:Looking for
  open conversion, fromCode=UCS-2, toCode=UTF-8
  ..
  <DATE TIME> &#65422;<thread>&#65434;&#65422;psxpg.c&#65434;&#65422;888&#65434;&#65422;psIconv&#65434;:iconv failed,
  errno=84 (Invalid or incomplete multibyte or wide character).
  <DATE TIME> &#65422;<thread>&#65434;&#65422;psxpg.c&#65434;&#65422;1451&#65434;&#65422;psConvertStr&#65434;:Failure 4
  converting string from source UCS-2 to target UTF-8.
  <DATE TIME>
  &#65422;<thread>&#65434;&#65422;tocbuild.c&#65434;&#65422;839&#65434;&#65422;tocProcessNdmpMessage&#65434;:psConvertStr
  to UTF-8 failed, rc=9, ndmpNodeId=<node identifier>,
  ndmpParentId=<parent node identifier>
  <DATE TIME> &#65422;<thread>&#65434;&#65422;output.c&#65434;&#65422;6699&#65434;&#65422;PutConsoleMsg&#65434;:ANR4941E
  The server is unable to translate the Unicode name while
  building table of contents for node ..
  
  You are facing this APAR if you see the  conversion from UCS-2
  to UTF-8 fail for Netapp or IBM N-Series filers as reported with
  psConvertStr.
    Tivoli Storage Manager Versions Affected: all supported
    Initial Impact: Medium
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users      *
  *                 that backup Netapp file servers using NDMP.  *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION:  Apply fixing level when available. This     *
  *                 problem is currently projected to be fixed   *
  *            in levels 5.5.7, and 6.2.4. Note that this  *
  *                 is subject to change at the discretion of    *
  *                 IBM.                                         *
  ****************************************************************
  *
  

Problem conclusion

• The problem was fixed. Affected platforms:
  Linux, AIX, HP, Sun, Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP