APAR status
Closed as program error.
Error description
Under - rather rare - circumstances it can happen that the Tivoli Storage Manager server crashes with a protocol error due to an invalid "StreamType" field found in "StreamMarker" verb. In this case a network card on the Tivoli Storage Manager client side with incompatible drivers was causing the issue. Customer/L2 Diagnostics: From the ACTLOG this can be seen when the Tivoli Storage Manager server is crashing: mm/dd/yyyy hh:mm:ss ANR0443W Protocol error on session 1 for node XXX (WinNT) - invalid "StreamType" field found in "StreamMarker" verb (offset 0). (SESSION: 1) The call stack analysis of the crash dump file shows: [....] Function adsmdll!SmRecvNextData: 0x942C690 - 0x942c694 bufLeft long 0x942C694 - 0x942c698 verbType long 0x942C698 - 0x942c694 ---------- 0x942C694 - 0x942c698 verbLen long 0x942C698 - 0x942c694 ---------- 0x942C694 - 0x942c698 verbHdrSize long 0x942C698 - 0x942c6e0 ---------- 0x942C6E0 - 0x942c6ec extHdr ExtVerbHdr 0x942C6EC - 0x942c6f0 ---------- 0x942C6F0 - 0x942c6fd smVerb StreamMarkerVerb 0x942C6FD - 0x942c700 ---------- 0x942C700 - 0x942c718 digest _cryptoDigest 0x942C718 - 0x942c73b verbBuf unsigned char[] - 35 bytes 0x942C73B - 0x942c740 ---------- ------------------------------------------------------ 0x942C740 - 0x942c748 --Canary-- Canary (35205B207364694B) ------------------------------------------------------ 0x942C748 - 0x942c7a0 ---------- 0x942C7A0 - 0x942c7a8 contextP void* 0x942C7A8 - 0x942c7b0 bufPtr unsigned char* 0x942C7B0 - 0x942c7b4 bufSize long 0x942C7B4 - 0x942c7b8 ---------- 0x942C7B8 - 0x942c7c0 bytesReadP long* Check for eyecatcher " StreamMarkerVerb". Tivoli Storage Manager Versions Affected: All Tivoli Storage Manager Server 6.x versions Initial Impact: Medium Additional Keywords: zz61 zz62 TSM abend crashdump buffer over flow dumping abort StreamType StreamMarker verb
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in level 6.2.3. Note that this is * * * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Sun Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC75028
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
62W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-03-16
Closed date
2011-03-21
Last modified date
2013-08-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
21 August 2013