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IC75028: SERVER CAN CRASH WITH RARE PROTOCOL ERROR DUE TO AN INVALID "STREAMTYPE" FIELD FOUND IN "STREAMMARKER" VERB

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APAR status

  • Closed as program error.

Error description

  • Under - rather rare - circumstances it can happen that the
    Tivoli Storage Manager server crashes with a protocol error due
    to an invalid "StreamType" field found in "StreamMarker" verb.
    In this case a network card on the Tivoli Storage Manager client
    side with incompatible drivers was causing the issue.
    
    Customer/L2 Diagnostics:
    From the ACTLOG this can be seen when the Tivoli Storage Manager
    server is crashing:
    mm/dd/yyyy hh:mm:ss      ANR0443W Protocol error on session 1
    for node XXX (WinNT) - invalid "StreamType" field found in
    "StreamMarker" verb (offset 0). (SESSION: 1)
    
    The call stack analysis of the crash dump file shows:
    [....]
    Function adsmdll!SmRecvNextData:
     0x942C690 - 0x942c694  bufLeft                   long
     0x942C694 - 0x942c698  verbType                  long
     0x942C698 - 0x942c694                            ----------
     0x942C694 - 0x942c698  verbLen                   long
     0x942C698 - 0x942c694                            ----------
     0x942C694 - 0x942c698  verbHdrSize               long
     0x942C698 - 0x942c6e0                            ----------
     0x942C6E0 - 0x942c6ec  extHdr                    ExtVerbHdr
     0x942C6EC - 0x942c6f0                            ----------
     0x942C6F0 - 0x942c6fd  smVerb
    StreamMarkerVerb
     0x942C6FD - 0x942c700                            ----------
     0x942C700 - 0x942c718  digest                    _cryptoDigest
     0x942C718 - 0x942c73b  verbBuf                   unsigned
    char[] - 35 bytes
     0x942C73B - 0x942c740                            ----------
     ------------------------------------------------------
     0x942C740 - 0x942c748  --Canary--
    Canary (35205B207364694B)
     ------------------------------------------------------
     0x942C748 - 0x942c7a0                            ----------
     0x942C7A0 - 0x942c7a8  contextP                  void*
     0x942C7A8 - 0x942c7b0  bufPtr                    unsigned char*
     0x942C7B0 - 0x942c7b4  bufSize                   long
     0x942C7B4 - 0x942c7b8                            ----------
     0x942C7B8 - 0x942c7c0  bytesReadP                long*
    
    
    Check for eyecatcher " StreamMarkerVerb".
    
    
    Tivoli Storage Manager Versions Affected:
    All Tivoli Storage Manager Server 6.x versions
    
    
    Initial Impact:
    Medium
    
    
    Additional Keywords:
    zz61 zz62 TSM abend crashdump buffer over flow dumping abort
    StreamType StreamMarker verb
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.2.3. Note that this is            *
    *                                                              *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
    Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC75028

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    62W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-03-16

  • Closed date

    2011-03-21

  • Last modified date

    2013-08-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
21 August 2013