IC74804: INSTALLATION PROCESS ON ENGLISH NON-US OS NOT CLEAR FOR DATA PROTECTION FOR EXCHANGE

APAR status

• Closed as documentation error.

Error description

• When installing the Tivoli Data Protection for Exchange on a
  Windows OS with English as the primary language, but a different
  region then United States (US), you need to run "tdpexcc set
  lang=enu" to set the language to "English US". The manual is
  clear on how to install and activate the language packs for
  non-English users, but it is not clear that this has to be done
  if you are installing the English version on a non-US region.
  
  The TDP will pickup the language options from the OS during
  installation, so on Windows Servers that have a region other
  then the default US, you need to run the "tdpexcc set lang=xxx".
  
  Where xxx is any of the supported languages as outlined in the
  manual.
  In this case it only supports one version of English, that being
  US (enu).
  
  For example, if you install the Tivoli Data Protection on a
  English OS that has the region set to Canada, the installation
  will set the langague to tdpeenc, where enc stands for English
  Canada. However enc is not a supported language by the Tivoli
  Data Protection software, so after the installation, when
  attempting to start the Data Protection client it will output
  the message:
        ANS0101E Unable to open English message repository
  tdpeenc txt'.
  
  It is necessary to perform the additional step to set the
  language to American English with the command "tdpexcc set
  lang=enu".
  
  Additional Keywords:
  
  TDP; TDPEENU; TDPEENC
  

Local fix

Problem summary

• *******************************************************
  USERS AFFECTED: All users of Tivoli Storage Manager
  (TSM) for Mail: Data Protection for Exchange
  (DP for Exchange) V5.4, V5.5 and V6.1.
  ********************************************************
  PROBLEM DESCRIPTION:
  The Data Protection for Exchange documentation is not clear
  that US English is the only English language locale
  supported by DP for Exchange.
  .
  If an English locale is used on the system other than
  US English, and you have not set LANG=ENU in the
  DP for Exchange configuration file, tdpexc.cfg, several
  error messages are displayed on start up before the
  application is launched.
  ********************************************************
  RECOMMENDATION:
  If you are using an English locale other than US
  English (ENU) on your system, update the DP for Exchange
  configuration file to define US English for use by
  setting LANG=ENU in the file.
  ********************************************************
  

Problem conclusion

• This is the expected behavior for DP for Exchange. However,
  to better clarify the specific English locale required
  by DP for Exchange the following updates are/will be made to
  product documentation:
  .
  1) With the next release of TSM for Mail:
  Data Protection for Exchange, the installation instructions
  will reflect updates to clarify that US English is the
  only supported English locale and that using other
  English language locales requires that LANG=ENU
  be defined in the DP for Exchange configuration file.
  .
  2) The existing DP for Exchange Known Issues and Limitations
  tech notes have been updated to include the following
  entry:
  .
  US English (enu) is the only "English" locale supported
  by Data Protection for Exchange and FlashCopy Manager for
  Exchange. Failure to set the language to ENU in the tdpexc.cfg
  will result in error messages every time that you launch
  FlashCopy Manager for Exchang or Data Protection for Exchange
  just as if you were using a non-English locale without
  installing the corresponding language pack.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IC75977 IC75986

Fix information

Applicable component levels