IC74603: MOUNT REQUEST FAILS WITH "ANR8484E NO DRIVES ARE AVAILABLE TO BE MOUNTED"

IBM Tivoli Storage Manager V5.5 Fix Pack 6 (5.5.6) Server Downloads

APAR status

• Closed as program error.

Error description

• A mount request from a Tivoli Storage Manager library client may
  fail wit following error:
  
  ANR1401W Mount request denied for volume 123456 - mount failed.
  
  On the Tivoli Storage Manager library manager the following
  error will be seen:
  
  ANR8484E No drives are available to be mounted in R/O mode with
  format xxxxx in library LIB01
  ANR9790W Request to mount volume 123456 for library client
  TSMLC1 failed.
  
  This will happen if all available drives are in use, and the
  following is true:
  
  1.) On Library Manager:
  a.) the drive is online (ONLINE=YES)
  b.) the path of this drive is offline (ONLINE=NO)
  
  - and -
  
  2.) On Library Client:
  the path of this drive is online  (ONLINE=YES)
  
  Customer/L2 Diagnostics
  If we have two drives and the setting is as described from
  above,
  we can see from a PVR MMS trace that the Library Manager gets an
  online drive without the device name.
  The path associated with this online drive was just updated to
  offline.
  In this case, we should not continue this "online" drive as a
  mount point.
  
  14:14:19.437 [17][mmsdrive.c][7585][]:Obtained devType=20, path
  srcName=ABCD for drive . remoteDrive=0.
  14:14:19.437 [17][mmsdrive.c][7585][]:Obtained devType=20, path
  srcName=ABCD for drive DRIVE01 (//./Tape11). remoteDrive=0.
  14:14:19.437 [17][mmsdrive.c][2772][]:Counted 2 drives online in
  library LIB01.
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Server version 5.4, 5.5, 6.1 and 6.2 on
  all platforms
  
  Initial Impact:
  medium
  
  Additional Keywords:
  zz61 zz62 TSM library manager LM library client LC
  

Local fix

• 1. If the drive is operational, update the status of the path
  from the drive for the library manager to ONLINE=YES
  2. If the drive is "defect", update also the drive to status
  offline (ONLINE=NO) on the library manager
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users of   *
  *                 library sharing.                             *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 5.4.7, 5.5.6, and 6.2.3.    *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  
  Affected Platforms: AIX, HP-UX, Linux, Solaris, and Windows.
  

Problem conclusion

• The described problem has been resolved.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R54A PSY

     UP

• R54H PSY

     UP

• R54L PSY

     UP

• R54S PSY

     UP

• R54W PSY

     UP

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP