IC74007: ANR9999D_0199921151 ERROR ON I/O ERROR PVR_SCSI_ERROR ON LANFREE BACKUP.

IBM Tivoli Storage Manager V5.5 Fix Pack 6 (5.5.6) Server Downloads

APAR status

• Closed as program error.

Error description

• Error Description: When receiving a PVR_SCSI_ERROR on a lanfree
  backup, an internal error ANR9999D_0199921151 is seen in the
  activity log instead of ANR8302E error message giving the cause
  of the error.
  
  Tivoli Storage Manager Versions Affected: 546, 554, 612 and 62
  
  Customer/L2 Diagnostics :
  
  Detail example of the internal error in the activity log :
  ANR9999D_0199921151 DoServerEventLog(smevin.c:377)
  Thread<xxxxx>: Internal Error - invalid number (11) of event
                 inserts received for event number -1698 from
                 (platform)<sta_name>.
       Thread<xxxxx> issued message 9999 from:
       Thread<xxxxx>   0x00000001017E15B0  OutDiagToCons
       Thread<xxxxx>   0x00000001017F735C  outDiagfExt
       Thread<xxxxx>   0x0000000101138C58  DoServerEventLog
       Thread<xxxxx>   0x0000000101138890  SmEventLogSession
       Thread<xxxxx>   0x000000010114EFC4  DoEventServer
       Thread<xxxxx>   0x000000010114355C  smExecuteSession
       Thread<xxxxx>   0x00000001000A60AC  psSessionThread
       Thread<xxxxx>   0x000000010195E8D0  StartThread
       Thread<xxxxx>   0xFFFFFFFF7E1D61B4  *UNKNOWN*
  
  Initial Impact: Medium
  Additional Keywords: lanfree, internal, anr9999D, sta
  

Local fix

• The cause of the error is a device problem.
  PVR MMS NA server traceflags can be used to get more details
  about the origin of the problem. Alternative is to perform a LAN
  backup.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users      *
  *                 of LAN-Free data movement.                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available.           *
  *                 This problem is currently projected          *
  *                 to be fixed in levels 5.5.6, 6.1.5 and       *
  *                 6.2.3. Note that this is subject             *
  *                 to change at the discretion of IBM.          *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, z/OS,
  and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  PM33378

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP