IC73043: TIVOLI STORAGE MANAGER SERVER NDMP BACKKUPS CAN FAIL WITH ANR010 2E ERROR 8.

APAR status

• Closed as program error.

Error description

• Tivoli Storage Manager Server NDMP backup operations can fail
  with the following errors (for example):
  .
    ANR0162W Supplemental database diagnostic information:
      -1:22001:-99999 (￭IBM￭CLI Driver CLI0109E  String data
      right truncation. SQLSTATE=22001). (SESSION: 555,
      PROCESS: 10)
    ANR0102E tbcli.c(2062): Error 8 inserting row in table
      "NDMP.Nodes(TEMP)". (SESSION: 555, PROCESS: 10)
    ANR0157W Database operation INSERT for table NDMP.Nodes(TEMP)
      failed with result code 8 and tracking ID: 123456789.
      (SESSION: 555, PROCESS: 10)
    ANR0158W Database operation INSERT for table NDMP.Nodes(TEMP)
      failed with operation code 8 and tracking id 123456789.
      The data for column 0 is: (int64)543210. (SESSION: 555,
      PROCESS: 10)
    ￭...
    ANR1104E NAS Backup process 10 terminated - NDMP session
      errors encountered. (SESSION: 555, PROCESS: 10)
    ANR0988I Process 10 for BACKUP NAS (FULL) running in the
      BACKGROUND processed 123,456,789 bytes with a completion
      state of FAILURE at 01:02:03. (SESSION: 555, PROCESS: 10)
  .
  These errors cause the BACKUP NODE/NAS operation to fail.
  .
  This problem can happen after applying maintenance for
  IC70647 and IC67179.
  .
  Customer/L2 Diagnostics:
  Collect a Server "DBCLI DBCMD ADDMSG" trace and look for
  trace lines similar to the following:
  .
  01:00:02.456 ￭4178￭tbcli.c￭10313￭TraceSetInsCacheParameters
               :key=2, name=NDMP_LL, type=STRING(BIN),
               value=(518) ￭...
  .
  In the above example, the important indicators of this problem
  are the "name=NDMP_LL" and the "value=(518)" values.  If the
  trace collected shows the any lines similar to the above with
  "name=" is "NDMP_LL" and the "value=" is greater than
  "512", this APAR applies.
  .
  Initial Impact:
  High
  .
  Tivoli Storage Manager Versions Affected:
  All 6.1 and 6.2 Tivoli Storage Manager Servers using
  BACKUP NODE functionality.
  .
  Additional Keywords:
  ZZ61 ZZ62 TSM NDMP NAS BACKUP NODE ANR0102E MSGANR0102E
  ANR0157W MSGANR0157W ANR0158W MSGANR0158W FAILS FAILURE
  IC70647 IC67179
  .
  | MDVPARTL 6.2.2.0-TIV_5698MSV |
  .
  

Local fix

• Disable NDMP TOC creation for BACKUP NODE operations until
  the fixing level can be applied.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users      *
  *                 performing a NAS backup.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.1.5 and 6.2.3. Note that this is *
  *                                                              *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  The file name to be backed up can not exceed 512 characters.
  If the size is larger than 512 bytes, the Tivoli Storage
  Manager server cannot create a table of contents (TOC) for a
  Network Appliance file server.
  A new message ANR4911E will be issued with the name of the file
  that exceeds this limitation. The customer can rename the file
  with a shorter name to resolve this problem.
  
  ANR4911E: File name is too long, the server is unable to
  build a table of contents for node <node name>, file
  space <file space name>, file name <file name>,
  node identifier <node id>, parent node identifier <parent
  node id>. Table of contents creation fails.
  
  Explanation:
  The file name must be 512 bytes or less. If the size is larger
  than 512 bytes,the Tivoli Storage Manager server cannot create
  a table of contents (TOC) for a Network Appliance file server.
  
  System action:
  The TOC creation fails.
  
  User response:
  Rename the file with a shorter name.
  For more information about the file name or the node
  identifier, including locating and correcting the file or
  directory, refer to Network Appliance documentation.
  Once the problem has been corrected, try the operation again.
  
  Affected platforms:AIX, HP-UX, Sun Solaris, Linux and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP