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IC73041: TIVOLI STORAGE MANAGER SERVER CAN CRASH DURING NDMP TOC CREATION.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager Server can crash during NDMP TOC
    creation due to a problem handling temporary tables used to
    store TOC information.
    .
    The first indicator of this problem will be the following
    error in the Server activity log prior to the crash:
    .
      ANR0102E tbcli.c(2062): Error 11 inserting row in table
               "NDMP.Nodes(TEMP)". (SESSION: 555, PROCESS: 10)
    .
    It is also possible for the Server not to crash after the
    above errors.  This APAR will address the root cause of
    the ANR0102E error 11 messages, which will resolve the
    circumstances that can generate a crash.
    .
    Customer/L2 Diagnostics:
    Use a debugger to extract the failing call-chain from the
    coredump generated by the crash.  The following known failing
    call-chain has been associated with this problem(on AIX):
    .
      tbDestroyTemp()
      tocWriteNdmpToc()
      CreateToc()
      AfStoreRemoteThread()
      StartThread()
    .
    Initial Impact:
    High
    .
    Tivoli Storage Manager Versions Affected:
    All 6.2 Tivoli Storage Manager Servers.  This problem has
    already been resolved in the 6.1 release at maintenance
    level 6.1.4.3.
    .
    Additional Keywords:
    TSM CRASH ABEND ABORT ABORTED CRASH TBDESTROYTEMP MSGANR0102E
    ANR0102E NDMP BACKUP NODE 65525 ZZ62
    .
    

Local fix

  • Disable NDMP TOC creation for BACKUP NODE operations until
    the fixing level can be applied.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.1.4.3, 6.1.4.4, 6.1.5, 6.2.2.1   *
    *                 and 6.2.3.                                   *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
    Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC73041

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    62A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-12-06

  • Closed date

    2011-01-11

  • Last modified date

    2011-01-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62A"}]

Document Information

Modified date:
16 September 2021