IC72041: DSMSNMP CRASH AT STARTUP

IBM Tivoli Storage Manager V5.5 Fix Pack 6 (5.5.6) Server Downloads

APAR status

• Closed as program error.

Error description

• Customers' may run into an issue where the 64 bit version
  of the 5.5.x Tivoli Manager dsmsnmp agent will crash at
    startup on x64 and zSeries Linux operating systems.
  
  Tivoli Storage Manager Versions Affected:
    64 bit 5.5.x DSMSNMP agent for x64 and zSeries Linux
  
  Customer/L2 Diagnostics (if applicable)
    The call stack of the core at the time of the crash:
    #0 dpiMain (dpiArgPtr=<value optimized out>) at
       dpi_main.c:408
    #1 thrBegin (procP=<value optimized out>, argP=<value
       optimized out>, handleP=0x7fff1919687c) at
       psthread.c:270
    #2 snmpMain (argc=<value optimized out>, argv=<value
       optimized out>, envp=0x7fff19197eb8) at
       dsmsnmp.c:486
    #3 main (argC=1, argV=0x7fff19197ea8,
       envp=0x7fff19197eb8) at main.c:115
    /var/log/messages reports:
    kernel: dsmsnmp[9141] general protection rip: 40d58d
    rsp:7fff5c5eb8b0 error:0
  
  Initial Impact:
    Low
  Additional Keywords:
    DSMSNMP AGENT CRASH CORE GENERAL PROTECTION FAULT
  

Local fix

• Use the 32 bit version of the dsmsnmp agent.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 5.5.6, 6.1.5 and 6.2.3. Note       *
  *                 that this is                                 *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP