IC65833: TSM SERVER MAY CRASH WITH TBUNDO012 AFTER CANCELING A RESTARTABLE EXPORT PROCESS

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager server may crash with "TBUNDO012"
  after canceling a restartable export process. This crash causes
  the server to fail to start and a "RESTORE DB" is  required to
  bring the server up.
  
  L2/Customer diagnostic:
  
  Error in dsmserv.err:
  01/13/2010 02:05:14  ANR7838S Server operation terminated.
  01/13/2010 02:05:14  ANR7837S Internal error TBUNDO012 detected.
  
  A subsequent server starts up fails with the following errors:
  
  ANR9999D_3632771818 TbUndoExternal(tbundo.c:314) Thread<1>:
  Error 1 on insert from table Export.Objects for undo.
  ANR9999D Thread<1> issued message 9999 from:
  ANR9999D Thread<1>  0x000000010000c7e8 StdPutText
  ANR9999D Thread<1>0x000000010000fb90 OutDiagToCons
  ANR9999D Thread<1>  0x000000010000a2d0outDiagfExt
  ANR9999D Thread<1>  0x00000001002a9f10 TbUndoExternal
  ANR9999DThread<1>  0x00000001002abb94 RestartUndo
  ANR9999D Thread<1>0x00000001002acc08 DbRestartRecovery
  ANR9999D Thread<1>  0x000000010065b4f8dbInit
   ANR9999D Thread<1>  0x00000001001b17f0 admStartServer
  ANR9999DThread<1>  0x00000001000027ac main
   ANR7838S Server operation terminated.
  ANR7837S Internal error TBUNDO012 detected.
   0x0000000100223d58 pkShowCallChain
   0x0000000100017074 pkAbort
   0x00000001002a9f1c TbUndoExternal
   0x00000001002abb94 RestartUndo
   0x00000001002acc08 DbRestartRecovery
   0x000000010065b4f8 dbInit
   0x00000001001b17f0 admStartServer
   0x00000001000027ac main
  
  Platform/Version affected :
  Tivoli Storage Manager 5.5 and 6.1 on all supported platforms
  
  Additional Keywords:
  TBUNDO012 zz61 restartable export.
  

Local fix

• Do not run "cancel process " on a restartable export process
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager servers in        *
  *                 which server to server export                *
  *                 operations are performed.                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be         *
  *                 fixed in levels 5.5.5, 6.1.4 and 6.2.2.      *
  *                 Note that this is subject to change          *
  *                 at the discretion of IBM.                    *
  ****************************************************************
  *
  

Problem conclusion

• The problem is fixed.
  Affected platforms:  AIX, HP-UX, Sun Solaris, Linux,
  z/OS, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R55Z PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R61Z PSY

     UP