IC63727: TIVOLI STORAGE MANAGER SERVER CRASH DURING OFFSITE RECLAMATION PROCESS WHEN INPUT VOLUME CANNOT BE MOUNTED.

IBM Tivoli Storage Manager V6.1 Fix Pack 3 (6.1.3) Server Downloads

APAR status

• Closed as program error.

Error description

• A Tivoli Storage Manager server may crash when an offsite
  reclamation process is unable to mount the input volume.
  In this case, the input volume fails to be mounted because
  the volume previously failed to be checked out by a preceeding
  MOVE DRMEDIA command due a bulk area being full.
  
  The server activity log would show :
  
  ANR2017I Administrator ADMIN issued command:
  
   MOVE DRMEDIA * WHERESTATE=MOUNTABLE TOSTATE=NOTMOUNTABLE
   APPEND=NO SOURCE=DBBACKUP REMOVE=BULK
  ...
  ANR6696I MOVE DRMEDIA: CHECKOUT LIBVOLUME for volume VOL001L3 in
   library MYLIB starting.
  ANR8833E CHECKOUT LIBVOLUME: Volume VOL001L3 in library MYLIB
   is currently being checked in or checked out.
  ANR6698E MOVE DRMEDIA: CHECKOUT LIBVOLUME for volume VOL001L3 in
   library MYLIB failed.
  ...
  ANR1040I Space reclamation started for volume VOL002L3, storage
   pool MYCOPYPOOL
  ...
  ANR8833E MOUNT REQUEST: Volume VOL001L3 in library MYLIB is
   currently being checked in or checked out.
  ANR1401W Mount request denied for volume VOL001L3 - mount
   failed.
  
  The server crashes after the ANR1401W message
  
  Customer/L2 Diagnostics:
  
  The call stack of the core file produced by a Tivoli Storage
  Manager 6.1.2 server running on AIX 6.1 will show :
  
  (dbx) where
  pthread_kill(??, ??) at 0x900000000549450
  _p_raise(??) at 0x900000000548cc8
  raise.raise(??) at 0x90000000002b10c
  abort() at 0x900000000094544
  PsAbortServer(??) at 0x100ac4f20
  pkAbort(??) at 0x1000089d8
  pkLogicAbort(??, ??, ??, ??) at 0x100008e70
  DfTransferBitFile(??, ??, ??, ??, ??, ??, ??, ??) at ...
  TransferBitFileList(??, ??, ??, ??, ??, ??, ??, ??) at ...
  BfTransferBitFile(0x6, 0x0, 0x133558f70, 0x0, ...
  AfHandleOffsiteFile(??, ??, ??, ??, ??, ??, ??, ??) at ...
  RclmOffsiteVols(??) at 0x10090df5c
  AfRclmVolumeThread(??) at 0x10090d248
  StartThread(??) at 0x1000094a0
  (dbx)
  
  The dsmserv.err file will show a NULLROW001 error. For example :
  
  ANR7838S Server operation terminated.
  ANR7837S Internal error NULLROW001 detected.
  ANR7833S Server thread 3 (tid 103) terminated in response to
  program abort.
  
  TSM Versions Affected:
  TSM 5.4, 5.5 and 6.1 servers on all supported platforms.
  
  Additional Keywords:
  zz61 abend coredump
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users of   *
  *                 the offsite reclaimation process.            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.1.3. Note that this is           *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Sun Solaris, Linux and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R61Z PSY

     UP