IC62411: SERVER CRASHES WITH ANR9999D_1701837819 DURING NDMP BACKUP

IBM Tivoli Storage Manager V6.1 Fix Pack 3 (6.1.3) Server Downloads

APAR status

• Closed as program error.

Error description

• It is possible that the Tivoli Storage Manager server can crash
  when performing NDPM backups under certain conditions.  The
  activity log will report the following message.
  
  ANR9999D_1701837819 (ndhist.c:236) Thread<xx>: Unexpected FS
  type in File History message: xxxxxxxx
  
  During the backup, if we encounter an unexpected file system
  type, a null string is used for the file name.  In later
  processing, this causes the TSM server to crash.
  
  The call stack from the dump will look similar to this.
  
  ntdll!KiFastSystemCallRet
  ntdll!ZwWaitForSingleObject+0xc
  kernel32!WaitForSingleObjectEx+0xac
  kernel32!WaitForSingleObject+0x12
  dsmsvc!rptGenerateDump+0xf9
  [c:\build\src\169\tsm550s\extracts\nt\stacktrc.c @ 749]
  dsmsvc!rptUnhandledExceptionFilter+0x6f
  [c:\build\src\169\tsm550s\extracts\nt\stacktrc.c @ 388]
  kernel32!UnhandledExceptionFilter+0x12a
  msvcr71!_XcptFilter+0x15f
  msvcr71!_endthreadex+0xb7
  msvcr71!_except_handler3+0x61
  ntdll!ExecuteHandler2+0x26
  ntdll!ExecuteHandler+0x24
  ntdll!KiUserExceptionDispatcher+0xe
  ndmpspi!ndmpFileHistoryAddDir+0x140
  [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\ndhist.c @ 247]
  ndmpspi!ndmp_process_messages+0x288
  [c:\build\src\169\tsm550s\extracts\spi\ndmpsdk\ndmpsdk.c @ 416]
  ndmpspi!ndmpSendRequest+0x149
  [c:\build\src\169\tsm550s\extracts\spi\ndmpsdk\ndmpsdk.c @ 539]
  ndmpspi!v4_ndmpDataGetState+0x3b
  [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\nddata.c @ 162]
  ndmpspi!ndmpGetState+0x33
  [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\ndsess.c @ 804]
  ndmpspi!spiStoreSeg+0x448
  [c:\build\src\169\tsm550s\extracts\spi\ndmptsm\ndmpspi.c @ 1827]
  adsmdll!ssStoreNative+0x13b
  [c:\build\src\169\tsm550s\extracts\ss\ssremote.c @ 3488]
  
    Initial Impact: Medium
  
  Additional Keywords: crash, abend, Tivoli Storage Manager,
                       NAS, TSM
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users      *
  *                 using network data management protocol.      *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 5.5.4 and 6.1.3. Note that this    *
  *                 is subject to change at the discretion of    *
  *                 IBM.                                         *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP