IC61068: BACKUP STGPOOL FOR NAS STGPOOL SOMETIMES FAILS WITH ANR1221E

IBM Tivoli Storage Manager V6.1 Fix Pack 3 (6.1.3) Server Downloads

APAR status

• Closed as program error.

Error description

• Backup stgpool process for NAS storage pool sometimes fails with
  ANR1221E and "ANR9999D_2151404690  NDMPLOG: E Tape mtio is not
  allowed in mover active state".
  
  
  Query actlog says:
  ANR1221E BACKUP STGPOOL: Process 574 terminated
    - insufficient space in target copy storage pool NS500_COPY.
  ANR0985I Process 574 for BACKUP STGPOOL running
     in the FOREGROUND with a completion state of FAILURE at
     XX:XX:XX.
  ANR8336I checking label of NAS volume NAS001 in drive DRV3584
    (c48t0l0)
  ANR9999D_2151404690 spiOutMsg(ndlog.c:120) Thread<55122>:
    NDMPLOG: E Tape mtio is not allowed in mover active state
  ANR9999D Thread<55122> issued message 9999 from:
  ANR9999D Thread<55122>  0x000000010000f310 OutDiagToCons
  ANR9999D Thread<55122>  0x0000000100009bb0 outDiagfExt
  ANR9999D Thread<55122>  0x00000001003fb2a4 spiOutMsg
  ANR9999D Thread<55122>  0x0900000001186b10 ndmpLogMessage
  ANR9999D Thread<55122>  0x090000000117d188 ndmp_process_messages
  ANR9999D Thread<55122>  0x090000000117d844 ndmpSendRequest
  ANR9999D Thread<55122>  0x090000000118f7f8 ndmpTapeMtio
  ANR9999D Thread<55122>  0x09000000011728a4 spiTapeREW
  ANR9999D Thread<55122>  0x0000000100561fe0 PvrRemoteTapeREW
  ANR9999D Thread<55122>  0x00000001007c2114 ReadLabelBlocks
  ANR9999D Thread<55122>  0x00000001007c4214 NasDismount
  ANR9999D Thread<55122>  0x000000010024bac8 AgentThread
  ANR9999D Thread<55122>  0x00000001000148e4 StartThread
  ANR9999D Thread<55122>  0x09000000005f0440 _pthread_body
  ANR8355E I/O error when reading label of volume NAS001 in drive
     DRV3584 (c48t0l0)
  
  
  The problem occurs during any backend data movement (eg. storage
  pool backup) of NAS storage pools.
  If the target storage pool runs out of space during the process,
  the server will proceed to end the process.
  However while ending the process, the server tries to dismount
  the source tape but does not stop NDMP source mover interface
  prior to doing this.
  This is a protocol violation which the filer reports as an MTIO
  error.
  
  
  
  
  TSM Versions Affected:
  All supported tsm versions on all platforms with NAS storage
  pool
  
  Initial Impact: Midium
  
  Additional Keywords: BACKUP STGPOOL NDMP
  

Local fix

• Please ensure that the estimated capacity of the device class
  truly reflects the size of the tapes and the scratch count of
  the storage pool is accurate.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of the Tivoli Storage Manager      *
  *                 Server versions 5.4 and later                *
  *                 who use NAS backend data movement such       *
  *                 as storage pool backup.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be         *
  *                 fixed in levels 5.4.6, 5.5.4 and 6.1.3.      *
  *                 Note that this is subject to change          *
  *                 at the discretion of IBM.                    *
  ****************************************************************
  *
  

Problem conclusion

• The server's NAS function is fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R54A PSY

     UP

• R54H PSY

     UP

• R54L PSY

     UP

• R54S PSY

     UP

• R54W PSY

     UP

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP