IBM Support

HE12011: The maintenance task of the IBM Content Collector FileNet P8 Connector might cause long server response times

Direct links to fixes

2.2.0.6-IBM-ICC-FP006
IBM Content Collector V4.0 Fix Pack 2
IBM Content Collector V3.0 Fix Pack 5
IBM Content Collector V2.2 Fix Pack 6

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APAR status

  • Closed as program error.

Error description

  • When using IBM Content Collector to archive documents into an
IBM FileNet P8 repository and there are many duplicate
documents, the response time of the FileNet P8 server might be
slow. Errors similar to the following are logged in the FileNet
P8 Connector log file:

2014-02-04T21:52:16Z    Warning    Not able to delete
annotations, index may have redundant entries.
E_TRANSACTION_FAILURE : A transaction problem has
occurred.Reason: A transaction problem has occurred.

Local fix

  • N/A

Problem summary

  • When IBM Content Collector collects duplicate email, it creates
temporary annotation objects. After these annotations are
processed, they are deleted by the maintenance task. The batched
 deletion of processed annotations happens every 30 seconds. In
some cases, too many processed annotations might be added to the
 deletion batch before the server operation is called. Such
oversized batches are not optimal for batching operations
performed on the FileNet P8 server and might result in a
significant delay in server response times, and sometimes
timeouts.

Problem conclusion

  • Starting with IBM Content Collector 3.0 Fix Pack 5 and 4.0 Fix
Pack 2, processed annotations are deleted every 30 seconds
or if there are more than 200 annotations to be deleted,
so that the batch size does not get too large.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    HE12011
    • 

  • Reported component name
    ICC FOR EMAIL
    • 

  • Reported component ID
    5724V5700
    • 

  • Reported release
    300
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-02-20
    • 

  • Closed date
    2014-04-23
    • 

  • Last modified date
    2014-04-23
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    ICC FOR EMAIL
    • 

  • Fixed component ID
    5724V5700
    • 



Applicable component levels


    

  • R300  PSY
       UP
    • 

  • R400  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSAE9L","label":"Content Collector"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.0"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            13 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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