HE11686: CONTENT COLLECTOR DOES NOT SUPPORT ARCHIVING EXCHANGE JOURNALED IRM-PROTECTED MESSAGES IF EXCHANGE JOURNAL DECRYPTION IS ENABLED

IBM Content Collector V3.0.0.2 Interim Fix 1

APAR status

• Closed as program error.

Error description

• If journal report decryption is enabled, the IBM Content
  Collector Email Connector fails when processing IRM-protected
  Microsoft Exchange messages. When using the SMTP
  Connector in the same scenario, only one copy of the content
  of the journaled SMTP message is processed.
  

Local fix

• Disable journal report decryption in Microsoft Exchange.
  

Problem summary

• If you enabled Information Rights Management (IRM) and
  configured journal report decryption in your Microsoft Exchange
  environment, the journal report message contains a clear-text
  copy of IRM-protected messages along with the original
  IRM-protected message. For details, see the Microsoft TechNet
  article about journal report decryption
  (http://technet.microsoft.com/en-us/library/dd876936.aspx).
  
  When processing Exchange email with IBM Content Collector, the
  Email Connector fails when processing such a message. When using
  the SMTP Connector, only the first message copy in the journaled
  SMTP message is processed, and the second message copy is
  ignored.
  

Problem conclusion

• Starting with IBM Content Collector 3.0.0.2 IF001, you can
  decide whether to archive the original message or the clear-text
  copy. It is not possible to archive both versions.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ICC FOR EMAIL

• Fixed component ID

  5724V5700

Applicable component levels

• R300 PSY

     UP