HE11453: ERROR OCCURS WHEN ATTEMPTING TO NATIVELY VIEW SMTP EMAILS WITH ATTACHMENTS IN EDM INSTALLED ON WAS 7.

Download IBM eDiscovery Manager Version 2.2 Fix Pack 4

APAR status

• Closed as program error.

Error description

• The following error occurs when trying to natively view SMTP
  emails with attachments through an IBM
  eDiscovery Manager installation that is deployed to IBM
  WebSphere Application Server Version 7.
  
  In Miscrosoft Internet Explorer the following error occurs:
  The website cannot display the page.
  
  In Firefox the following error occurs:
  Error 500: java.lang.VerifyError: javax/mail/Part.setDataHandler
  (Ljavax/activation/DataHandler;)V
  
  This problem does not occur when eDiscovery Manager is deployed
  to WebSphere Application Server Version 6.x.
  

Local fix

• Use the eDiscovery Manager preview feature to view these emails
  instead of the native view feature.
  

Problem summary

• When an SMTP email is attempted to be viewed in its native
  application, an error occurs if the email has one or more
  attachments. The entire email cannot be viewed; instead, the web
  browser displays an error message stating "Page cannot be
  displayed".
  

Problem conclusion

• When rendering an SMTP email for native view in a browser, while
  eDiscovery Manager is processing attachments, a JAR in the
  eDiscovery Manager library directory conflicts with a JAR in the
  WebSphere Application Server library directory. This causes an
  error which prevents the email from being rendered. This error
  was corrected by removing the conflicting JAR from the
  eDiscovery Manager library so that only the WAS JAR file is
  used.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  EDISCOVERY MANA

• Fixed component ID

  5724V3600

Applicable component levels

• R220 PSY

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