IBM Support

HE11440: EDISCOVERY MANAGER FOLDERS REMAIN LOCKED AFTER THE TASKS FAIL IN A SETUP STATE.

A fix is available

Download IBM eDiscovery Manager Version 2.2 Fix Pack 4

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When an IBM eDiscovery Manager setup task fails, it leaves the
folder locked even after eDiscovery Manager is restarted. This
issue causes subsequent scheduled searches to fail and needs to
be manually unlocked from FileNet Enterprise Manager to work
again.

Local fix

  • Manually set the eDiscovery Manager folder state to 1 from
FileNet Enterprise Manager.

Problem summary

  • The scheduled tasks hang in setup state when P8CE recycled.

Problem conclusion

  • Fixed recovery part of the work manager for schedule searches.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    HE11440
    • 

  • Reported component name
    EDISCOVERY MANA
    • 

  • Reported component ID
    5724V3600
    • 

  • Reported release
    220
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-02-24
    • 

  • Closed date
    2012-06-18
    • 

  • Last modified date
    2012-06-18
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    EDISCOVERY MANA
    • 

  • Fixed component ID
    5724V3600
    • 



Applicable component levels


    

  • R220  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JHU","label":"eDiscovery Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            13 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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