HE07443: OPEN IGES FILE IN SOLIDWORKS 2010 WHEN SMARTEAM INTEGRATION IS E NABLED CAUSES SOLIDWORKS TO CRASH

APAR status

• Closed as unreproducible in next release.

Error description

• Duplicate of BR10000105989 / SR00053014 opened for IGES file
  format and reported for SW2011.
  SCENARIO:
  1. Launch SolidWorks 2010 SP4.0 and login to SmarTeam using
  "admin."
  2. From within SolidWorks select file and open, clicking on
  the System Folders icon.
  3. Browse to the SmarTeam Work folder and select the IGES
  file type.
  4. Select the sample IGES file and click Open.
  ==>> The IGES file begins loading.
  ==>> You will receive an error indicating that an error has
  occurred and SolidWorks needs to re-start.
  5. Kill SolidWorks and SmarTeam using the Task Manager.
  6. Restart SolidWorks, this time cancel the login to the
  SmarTeam Integration.
  7. Navigate to the sample IGES file and open it.
  ==>> This time, the IGES file  is opened as expected.
  NOTES:
  1. Refer to the attached movie file (SR00055107 Recreated by
  FE with SW 2010.wrf) for more details.
  2. This issue is the same as is documented in BR10000105989,
  except that this case deals with SolidWorks 2010.
  3. The issue is reproduced on Windows 7 64-bit and Windows XP
  32-bit.
  4. This issue was recreated by the FE using the following
  environment -
  * OS - Microsoft Windows XP Professional V2002 SP3
  * SolidWorks Premium 2010 SP4.0
  * SmarTeam V5R20SP5
  * Customer's sample IGES file "gear box complete.IGS"
  

Local fix

• empty
  

Problem summary

• Duplicate of BR10000105989 / SR00053014 opened for IGES file
  format and reported for SW2011.
  SCENARIO:
  1. Launch SolidWorks 2010 SP4.0 and login to SmarTeam using
  "admin."
  2. From within SolidWorks select file and open, clicking on
  the System Folders icon.
  3. Browse to the SmarTeam Work folder and select the IGES
  file type.
  4. Select the sample IGES file and click Open.
  ==>> The IGES file begins loading.
  ==>> You will receive an error indicating that an error has
  occurred and SolidWorks needs to re-start.
  5. Kill SolidWorks and SmarTeam using the Task Manager.
  6. Restart SolidWorks, this time cancel the login to the
  SmarTeam Integration.
  7. Navigate to the sample IGES file and open it.
  ==>> This time, the IGES file  is opened as expected.
  NOTES:
  1. Refer to the attached movie file (SR00055107 Recreated by
  FE with SW 2010.wrf) for more details.
  2. This issue is the same as is documented in BR10000105989,
  except that this case deals with SolidWorks 2010.
  3. The issue is reproduced on Windows 7 64-bit and Windows XP
  32-bit.
  4. This issue was recreated by the FE using the following
  environment -
  * OS - Microsoft Windows XP Professional V2002 SP3
  * SolidWorks Premium 2010 SP4.0
  * SmarTeam V5R20SP5
  * Customer's sample IGES file "gear box complete.IGS"
  

Problem conclusion

• THE PROBLEM WAS SUBMITTED ON :
      I-PLM Collaborative Innovation VERSION V5R20.
  THIS PROBLEM IS NOT REPRODUCIBLE ON :
  I-PLM Collaborative Innovation VERSION V5R21 SP2.
  Additional Closure Information:
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R521 PSN

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