HD86441: WHEN LOGIN SMARTEAM WEBEDITOR, ERROR NO:00012 OCCURRED .

APAR status

• Closed as program error.

Error description

• When login SmarTeam WebEditor, error No:00012
  occurred
  0. Connect to attached customer DB
  1. Start WebEditor
  2. Login by following user
  User : xxxxxxxxxx
  Password: yyyyyyyy
  =====> The following error is displayed.
  Event Type: Error
  Event Source: std.WebEditor
  Event Category: None
  Event ID: 0
  Date:  2009/07/09
  Time:  14:26:39
  User:  N/A
  Computer: GTSCFND2003
  Description:
  Domain Name: /LM/W3SVC/1/Root/WebEditor-1-
  128916141110000787
  Thread Id: 10
  HttpContext.Current is not null
  HttpContext.Current.Session is not null
  Session Id: dwedgv2k3lvzute3bttixwnq
  Request
  Path: /WebEditor/Views/Cockpit/WebEditorCockpit.a
  spx
  -------------------------------------------------
  System.Exception:
  Error No: 00012
  Internal Error. The program was unable to
  complete the operation due to an internal error.
  Please report the following details to your System
  Administrator: Wrong Class Handle. The Handle
  may not have been initialized for Class '0'
  Error No: 00012
  Internal Error. The program was unable to
  complete the operation due to an internal error.
  Please report the following details to your System
  Administrator: Wrong Class Handle. The Handle
  may not have been initialized for Class '0' --->
  System.NullReferenceException: Object reference
  not set to an instance of an object.
  at
  SmarTeam.Std.VC.Web.UI.WebControls.SmartBox.
  get_MessageSuperClassId()
  at
  SmarTeam.Std.VC.Web.UI.WebControls.SmartBox.
  GridLogic_RowCreated(Object sender,
  GridRowCreatedEventArgs e)
  at
  SmarTeam.Std.VC.UI.Controls.GridLogic.OnRowCre
  ated(GridRowCreatedEventArgs e)
  at
  SmarTeam.Std.VC.UI.Controls.GridLogic.GridView_
  RowCreated(Object sender,
  GridRowCreatedEventArgs e)
  at
  SmarTeam.Std.VC.Web.UI.WebControls.GridView.O
  nRowCreated(GridRowCreatedEventArgs e)
  at
  SmarTeam.Std.VC.Web.UI.WebControls.GridView.H
  andleRowCreatedEvent(GridDataItem
  gridDataItem)
  at
  SmarTeam.Std.VC.Web.UI.WebControls.GridView.m
  _telerikGrid_ItemCreated(Object sender,
  GridItemEventArgs e)
  at Telerik.Web.UI.RadGrid.OnItemCreated
  (GridItemEventArgs e)
  at Telerik.Web.UI.GridItem.SetupItem(Boolean
  dataBind, Object dataItem, GridColumn[] columns,
  ControlCollection rows)
  at Telerik.Web.UI.GridItemBuilder.InitializeItem
  (Int32 dataSourceIndex, String&
  nextItemHierarchicalIndex, Boolean&
  itemIsInEditMode)
  at Telerik.Web.UI.GridItemBuilder.CreateItems
  (GridGroupingContext group)
  at Telerik.Web.UI.GridTableView.CreateItems
  (IEnumerator enumerator, GridColumn[] columns,
  ControlCollection controls)
  at
  Telerik.Web.UI.GridTableView.CreateControlHierarc
  hy(Boolean useDataSource)
  at
  Telerik.Web.UI.GridTableView.CreateChildControls
  (IEnumerable dataSource, Boolean useDataSource)
  at
  System.Web.UI.WebControls.CompositeDataBound
  Control.PerformDataBinding(IEnumerable data)
  at
  System.Web.UI.WebControls.DataBoundControl.On
  DataSourceViewSelectCallback(IEnumerable data)
  at System.Web.UI.DataSourceView.Select
  (DataSourceSelectArguments arguments,
  DataSourceViewSelectCallback callback)
  at
  System.Web.UI.WebControls.DataBoundControl.Per
  formSelect()
  at Telerik.Web.UI.GridTableView.PerformSelect()
  at
  System.Web.UI.WebControls.BaseDataBoundContro
  l.DataBind()
  at Telerik.Web.UI.GridTableView.DataBind()
  at Telerik.Web.UI.RadGrid.DataBind()
  at Telerik.Web.UI.RadGrid.AutoDataBind
  (GridRebindReason rebindReason)
  at Telerik.Web.UI.RadGrid.OnLoad(EventArgs e)
  at System.Web.UI.Control.LoadRecursive()
  at System.Web.UI.Control.AddedControl(Control
  control, Int32 index)
  at System.Web.UI.ControlCollection.Add(Control
  child)
  at
  SmarTeam.Std.VC.Web.UI.WebControls.GridView.C
  reateControlHierarchy(Boolean useDataSource)
  at
  SmarTeam.Std.VC.Web.UI.WebControls.BaseDataB
  oundWebControl.CreateChildControls()
  at System.Web.UI.Control.EnsureChildControls()
  at
  System.Web.UI.Control.PreRenderRecursiveInternal
  ()
  at
  System.Web.UI.Control.PreRenderRecursiveInternal
  ()
  at
  System.Web.UI.Control.PreRenderRecursiveInternal
  ()
  at
  System.Web.UI.Control.PreRenderRecursiveInternal
  ()
  at
  System.Web.UI.Control.PreRenderRecursiveInternal
  ()
  at
  System.Web.UI.Control.PreRenderRecursiveInternal
  ()
  at System.Web.UI.Page.ProcessRequestMain
  (Boolean includeStagesBeforeAsyncPoint, Boolean
  includeStagesAfterAsyncPoint)
  --- End of inner exception stack trace ---
  For more information, see Help and Support Center
  at http://go.microsoft.com/fwlink/events.asp.
  .
  

Local fix

Problem summary

• When login SmarTeam WebEditor, error No:00012 occurred
  

Problem conclusion

• NOTE THAT THIS PROBLEM WILL ALSO BE FIXED ON V5R19 SP6.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R519 PSN

     UP