HD52948: CANNOT ACTIVATE MS-WORD INTEGRATION WITH ERROR 00621

APAR status

• Closed as program error.

Error description

• Cannot activate MS-Word integration with error
  00621
  Env:SMARTEAM V5R14SP9, MS-WORD 2003
  Server OS:Windows Server 2003
  Client OS:Windows XP
  Prob:Cannot activate MS-Word integration with
  error 00621
  Scenario:
  1.Lunch MS-Word 2003 and select Activate
  SMARTEAM
  2.Select deactivate SMARTEAM
  3.Select Activate SMARTEAM again
  ->[Error No:00621] appears
  HASP option "Editor" does not match Database.
  You might be exceeding the number of licenses.
  Baruch
  .
  

Local fix

Problem summary

• Cannot activate MS-Word integration with error 00621
  Cannot activate MS-Word integration with error
  00621
  Env:SMARTEAM V5R14SP9, MS-WORD 2003
  Server OS:Windows Server 2003
  Client OS:Windows XP
  Prob:Cannot activate MS-Word integration with
  error 00621
  Scenario:
  1.Lunch MS-Word 2003 and select Activate
  SMARTEAM
  2.Select deactivate SMARTEAM
  3.Select Activate SMARTEAM again
  -> Error No:00621  appears
  HASP option "Editor" does not match Database.
  You might be exceeding the number of licenses.
  Baruch
  .
  

Problem conclusion

• THIS PROBLEM WILL BE FIXED ON SMARTEAM
  VERSION 5 RELEASE 14 SP10.
  NOTE THAT THIS PROBLEM WILL ALSO BE FIXED
  ON V5R16SP07.
  NOTE THAT THIS PROBLEM WILL ALSO BE FIXED
  ON V5R17SP01.
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R514 PSN

     UP

• R515 PSN

     UP

• R516 PSN SP51608

     UP06/11/27 I 1000

• R517 PSN SP51703

     UP06/12/11 I 1000