TWA showing error CTGBH0014E in TBSM 6.2

Troubleshooting

Problem

Tivoli Business Service Manager 6.2 and JazzSM 3.1.3.2 When trying to use the Time Window Analyzer page - Add service-Search and click okay, it return error TGBH0014E unable to fetch information from metric service: The service cannot be found for the endpoint reference (EPR) http://<Server1 hostname>:9080/ChartService/services/QueryService/

Environment

New installation of Tivoli Business Service Manager 6.2

Diagnosing The Problem

It is due to an incompatible JAR file.

Resolving The Problem

Here are the steps to remove a .jar file that prevents new Java classes from being loaded properly. This should establish a connection between the Time Window Analyzer widget and data server.

In Tivoli Business Service Manager environment, please rename or backup/remove the jar. If you rename the file, ensure that the extension ".jar" is removed from its name:

On data server,

-<Impact installation folder>/lib3p/com.ibm.tivoli.tip.oda.ws.client.jar

After doing so, restart both Data and Dash servers for Tivoli Business Service Manager (Impact/JazzSM). This should allow Time Window Analyzer widget to communicate with data server again.

If you see a warning with code CTGBH0100W, it means that Time Window Analyzer was able to establish a connection with data server. You need to gather metric data on the server for the graph to start displaying.

If at any point, something goes wrong due to removal of above jar, revert the changes performed in this technote and contact us and we can assist you further.

Document Location

Worldwide

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSPFK","label":"Tivoli Business Service Manager"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"6.2","Edition":"6.2 and 6.2 FP1","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

TWA showing error CTGBH0014E in; TBSM 6.2

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Document Information

Modified date:
23 March 2020

UID

ibm10958335

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