Question & Answer
Question
TBSM 6.2 CTGTD1000E NullPointerException" error and "..." are being displayed instead of template names as shown in the attached screenshot.
Cause
The most common root causes are either related to a misconfiguration in terms TBSM data base name within TBSM<DB_name>_ds_update.properties files as I already documented here:
https://developer.ibm.com/answers/questions/500050/tbsm-62-updating-tbsm-data-sources-causes-ctgtd100.html
but the same could happen if the template artifacts are completely missing from TBSM DB.
Answer
To Check if this is the case, first you need to run the following command:
./getArtifact.sh -U db2inst1 -P db2inst1password -d /tmp -n ServiceTemplate.xml -c treetemplate
If the output mentions "The specified file or artifact was not found in the database" then the template artifacts need to be imported. The steps to be followed are documented below.
1. Create a file ServiceTemplate.xml within a directory of your choice with the following content:
<?xml version="1.0" encoding="UTF-8"?><treeTemplate name="ServiceTemplate">
<columnList/>
<templateTreeMapping primaryTemplateName="DefaultTag">
<actionMapping clickType="~popupMenu" actionName="ShowServiceInstanceEditor"/>
<actionMapping clickType="~popupMenu" actionName="InstantiateOneHopServiceMap"/>
<actionMapping clickType="~popupMenu" actionName="ChooseChildrenTool"/>
<actionMapping clickType="~popupMenu" actionName="ShowMemberTemplates"/>
<actionMapping clickType="~popupMenu" actionName="ViewTools"/>
<actionMapping clickType="~popupMenu" actionName="IntegrationTools"/>
</templateTreeMapping>
</treeTemplate>
2. Run the following command and check if the templates are not available.
./putArtifact.sh -U db2inst1 -P db2inst1password -name /Mihaela/tmpdir/ServiceTemplate.xml -c treetemplate
More details about putArtifact and getArtifact commands are located here:
https://www.ibm.com/support/knowledgecenter/en/SSSPFK_6.2.0/com.ibm.tivoli.itbsm.doc/adminguide/bsma_imp_exp_putArtifact.html https://www.ibm.com/support/knowledgecenter/en/SSSPFK_6.2.0/com.ibm.tivoli.itbsm.doc/adminguide/bsma_imp_exp_getartifact.html
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSSPFK","label":"Tivoli Business Service Manager"},"Component":"6.2","Platform":[{"code":"PF016","label":"Linux"}],"Version":"6.2,6.2.0.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
Product Synonym
TBSM
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Document Information
Modified date:
03 June 2019
UID
ibm10886411