Troubleshooting
Problem
IBM Cloud Application Performance Management (APM) Server 8.1.4.0 Interim Fix 8 (or later server interim fix) includes .side script support for Synthetics, which has dependency on a change in the Synthetic Playback Agent for IBM Cloud APM 8.1.4.0 Interim Fix 5.If you apply the Cloud APM Server 8.1.4.0 Interim Fix 8 without applying the Synthetic Playback agent update, any new synthetic scripts will not work until the Synthetic Playback agents are updated.
Resolving The Problem
Prerequisite:
On the computer system where your Synthetic Playback agents are installed, use the command `firefox -version` to check Firefox version and make sure firefox is installed under dir /opt. If it is not on version 60.4.0, Firefox must be upgraded to version 60.4.0 ESR. Firefox versions other than 60.4.0 ESR are not supported.
For IBM Cloud APM Private users:
- If you plan to install Cloud APM Server 8.1.4.0 Interim Fix 8, you should apply the Synthetic Playback agent V8.1.4.0 Interim Fix 5 to all of your playback agents before applying the server interim fix.
- If you have already applied Cloud APM Server 8.1.4.0 Interim Fix 8 without updating your Synthetic Playback agents, do not create new Synthetic scripts via Synthetics Script Manager UI until you update all of your playback agents.
- If you have already applied Cloud APM Server 8.1.4.0 Interim Fix 8 and created new synthetic scripts without updating your Synthetic Playback agents, transactions for the new scripts are not displayed in the APM UI. For example, transactions for the new scripts will not be displayed in the My Transactions application. To recover you must remove the new synthetic scripts, update your Synthetic Playback agents, and then add the synthetic scripts again.
- The Synthetic Playback agent update is available by :
- Installing the Synthetic Playback Agent for IBM Cloud APM 8.1.4.0 Interim Fix 5 that is available on Fix Central from the following link:
- After the Synthetic Playback agent is updated, its version number is 01.00.05.05.
For IBM Cloud APM SaaS subscriptions with Web Site Monitoring:
IBM Cloud APM SaaS operations team will inform you when your Cloud APM is being updated with the 8.1.4.0 Server Interim Fix 8 and will ask you to update your Synthetic playback agents before the server interim fix is applied. They will provide the details on where to find the agent update.
Document Location
Worldwide
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Document Information
Modified date:
25 March 2019
UID
ibm10878078