Troubleshooting
Problem
Unable to seed the product support during Tivoli Enterprise Monitoring Server (TEMS) configuration and receiving the following error
Do you want to seed product support on the Tivoli Enterprise Monitoring Server? [ 1=Yes, 2=No ; default is "1" ] ?
Starting TEMS...
TEMS started...
KCIIN1600E Could not update file...Exceptions.UnabletoStartSeeding
KCIIN0475W Severe error encountered, enter to stop.Type "exit" when done>
Starting TEMS...
TEMS started...
KCIIN1600E Could not update file...Exceptions.UnabletoStartSeeding
KCIIN0475W Severe error encountered, enter to stop.Type "exit" when done>
Symptom
I found the following error in $candlehome/logs/itm_install_trc log:
2019-03-12 14:13:07.421-06:00 ITMinstall.CandleSeed executeSeedingTool [LOG_ERR]
Seeding tool execution problem
RC=155
STDOUT:
Seeding tool execution problem
RC=155
STDOUT:
To terminate the program at any time, enter "end"
Enter NCS Address Family or "Node" (default: *HUB):
Enter host name/address :
Enter NCS Server Port Number (eg. 1024, ....):Path Specification:
Enter host name/address :
Enter NCS Server Port Number (eg. 1024, ....):Path Specification:
NCS:{SOCKET=ip.pipe:#<ip address of TEMS>[1918]} CT/DS:{SERVER=SRVR01 USER=DSTSNS}
Socket Specifcation:
ip.pipe:#<<ip address of TEMS>[1918]
CreatePath status = 155
STDERR:
ip.pipe:#<<ip address of TEMS>[1918]
CreatePath status = 155
STDERR:
2019-03-12 14:13:07.421-06:00 ITMinstall.CandleInstall main __ERROR__ (traceKey:1552417987421)
Exceptions.UnabletoStartSeeding: Exceptions.UnabletoStartSeeding
at ITMinstall.CandleSeed.executeSeedingTool(CandleSeed.java:1454)
at ITMinstall.CandleSeed.executeQuery(CandleSeed.java:1518)
at ITMinstall.CandleSeed.isUpgradeSeed(CandleSeed.java:675)
at com.ibm.tivoli.monitoring.install.SupportSeeder.checkNewSupports(SupportSeeder.java:412)
at com.ibm.tivoli.monitoring.install.SupportSeeder.seedSupports(SupportSeeder.java:265)
at ITMinstall.CandleInstall.main(CandleInstall.java:16044)
Exceptions.UnabletoStartSeeding: Exceptions.UnabletoStartSeeding
at ITMinstall.CandleSeed.executeSeedingTool(CandleSeed.java:1454)
at ITMinstall.CandleSeed.executeQuery(CandleSeed.java:1518)
at ITMinstall.CandleSeed.isUpgradeSeed(CandleSeed.java:675)
at com.ibm.tivoli.monitoring.install.SupportSeeder.checkNewSupports(SupportSeeder.java:412)
at com.ibm.tivoli.monitoring.install.SupportSeeder.seedSupports(SupportSeeder.java:265)
at ITMinstall.CandleInstall.main(CandleInstall.java:16044)
2019-03-12 14:13:07.435-06:00 ITMinstall.RomaConfig HandleErrorException [LOG_INFO]
Severe error encountered, enter to stop. (traceKey:1552417987435)
Severe error encountered, enter to stop. (traceKey:1552417987435)
Cause
Invalid hostname
Environment
UNIX and Linux
Resolving The Problem
The TEMS uses the kdstsns tool to seed the product support. The error code RC=155 indicates that the tool is unable to contact the HUB TEMS to seed the product support so the tool times out.
The primary reason for this, the hostname associated with the TEMS and the resolved ip address of the host are completely different. To fix the error, please verify the hostname and the ip address of the TEMS server on /etc/hosts file.
Document Location
Worldwide
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":"TEMS","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"All Versions","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]
Was this topic helpful?
Document Information
Modified date:
22 March 2019
UID
ibm10876398