How To
Summary
The IBM ID is a crucial, and soon, a required component in the IBM support journey. MaaS360 has many legacy admins who were created outside of the scope of the IBM ID system, and will need to be 'linked' in order to gain access to support features. The following will walk through the steps of linking the portal admin to an IBM ID.
Steps
Login Flow:
IBM ID Linking Screen on Login
Screen 1 – Choose option of creating new ID or using existing IBM ID. If you have already created an IBM ID with the admin email address, you may opt to use the existing. You may also link to an IBM ID associated with a different email address, but it is recommended that they match.
Using Existing IBM ID
Screen 2 – Enter IBM ID
Screen 3 – Enter the One Time Password (OTP) sent to the IBM ID
Screen 4 – Congratulations Screen. Admin will have to login again with the IBM ID
Create New IBM ID
Login into existing or create new IBM ID
Once the IBM ID is created, follow the steps for the "Use Existing IBM ID" workflows
My cases Workflow :
When attempting to access the support portal, if the IBM ID link has not been completed as outlined above, another opportunity to do so will be presented. Admins will not be able to access the new support community until this step is completed.
Screen 1 : - Link to IBM ID screen
Screen 2: - Choose option to either Create New IBM ID or use an existing IBM ID
Screen 3 - Enter the IBM ID
Screen 4 – Enter OTP
Screen 5 – Congratulations Screen
Document Location
Worldwide
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Document Information
Modified date:
14 March 2019
UID
ibm10873128