Troubleshooting
Problem
The first step in problem determination is to identify the current environment. This includes understanding the operating system and version information.
Cause
Operating System and Version Information by platform:
AIX
HP
Linux
Solaris
Windows
Gathering version information on AIX |
Collect the output of the following commands from each system involved in current problem determination:
(Keep the following commands in a script "osinfo.sh" and run the same as root using "ksh -x osinfo.sh")
echo '### uname -a' > osinfo.txt
uname -a >> osinfo.txt
echo '### oslevel -r' >> osinfo.txt
oslevel -r >> osinfo.txt
echo '### oslevel -s' >> osinfo.txt
oslevel -s >> osinfo.txt
echo '### prtconf' >> osinfo.txt
prtconf 2>&1 | tee -a osinfo.txt
echo '### ulimit -a' >> osinfo.txt
ulimit -a >> osinfo.txt
Rename the osinfo.txt to prefix the system name such as <hostname>_osinfo.txt
Gathering version information on HP |
Collect the output of the following commands from each system involved in current problem determination:
(Keep the following commands in a script "osinfo.sh" and run the same as root using "ksh -x osinfo.sh")
echo '### uname -a' > osinfo.txt
uname -a >> osinfo.txt
echo '### swlist' >> osinfo.txt
swlist 2>&1 | tee -a osinfo.txt
echo '### ulimit -a' >> osinfo.txt
ulimit -a >> osinfo.txt
Rename the osinfo.txt to prefix the system name such as <hostname>_osinfo.txt
Gathering version information on Linux |
Collect the output of the following commands from each system involved in current problem determination:
(Keep the following commands in a script "osinfo.sh" and run the same as root using "ksh -x osinfo.sh")
echo '### uname -a' > osinfo.txt
uname -a >> osinfo.txt
echo '### meminfo' >> osinfo.txt
cat /proc/meminfo >> osinfo.txt
echo '### cpuinfo' >> osinfo.txt
cat /proc/cpuinfo >> osinfo.txt
echo '### Linux release info' >> osinfo.txt
cat /etc/*lease >> osinfo.txt
echo '### ulimit -a' >> osinfo.txt
ulimit -a >> osinfo.txt
Rename the osinfo.txt to prefix the system name such as <hostname>_osinfo.txt
Gathering version information on Solaris |
Collect the output of the following commands from each system involved in current problem determination:
(Keep the following commands in a script "osinfo.sh" and run the same as root using "ksh -x osinfo.sh")
echo '### uname -a' > osinfo.txt
uname -a >> osinfo.txt
echo '### prtconf' >> osinfo.txt
prtconf -v 2>&1 | tee -a osinfo.txt
echo '### ulimit -a' >> osinfo.txt
ulimit -a >> osinfo.txt
Rename the osinfo.txt to prefix the system name such as <hostname>_osinfo.txt
Gathering version information on Windows |
Collect the output of the following commands from each system involved in current problem determination:
In a command prompt (cmd.exe) run the following command and provide the output file.
echo systeminfo > osinfo.txt
systeminfo >> osinfo.txt
Rename the osinfo.txt to prefix the system name such as <hostname>_osinfo.txt
[{"Product":{"code":"SSVJJU","label":"IBM Security Directory Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2;6.0;6.1;6.2;6.3;6.3.1;6.4","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Product Synonym
ITDS;TDS;IBM Tivoli Directory Server;Tivoli Directory Server
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Document Information
Modified date:
16 June 2018
UID
swg21269506