Question & Answer
Question
When you experience a problem with uninstalling DB2 LUW on Windows, collecting this information before calling IBM support will help clarify the problem and save time analyzing the data.
Answer
Collecting data for DB2 LUW uninstall failure on Windows. Gathering this information before calling IBM® support helps familiarize you with the troubleshooting process and saves you time.
Situation: When the uninstall action for DB2 LUW on Windows fails unexpectedly.
If you wish to simply remove DB2 LUW from the system without investigation, the db2unins -f option can be used to perform a brute force uninstall of the product.
db2unins - Uninstall DB2 database product command
Information to collect:
To investigate the problem, please use the -t and -l switches of the db2unins command to generate a log and trace file for the uninstaller.
Example:
db2unins -t c:\trace.txt -l c:\log.txt
What to do next
Collect the following files generated by the db2unis command and submit using the instructions below:
1) log.txt
2) trace.txt
Submitting information to IBM Support
Once you have collected your information, you can begin Problem Determination through the product Support web page, or simply submit the diagnostic information to IBM support. Use the document below for submitting information to IBM Support.
Submitting diagnostic information to IBM Technical Support for problem determination
Was this topic helpful?
Document Information
Modified date:
23 June 2018
UID
swg21404935