Fixes are available
APAR status
Closed as program error.
Error description
Portal Access Control hangs on initializing its services. On high load several Web Container Threads waiting for initializ ation to finish. The issue occours on the following call stack, wich can be obser ved in a Thread Dump: at java.util.HashMap.put() at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.lo adOtherManagers() at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.lo adContextManagers() at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.ge tEngineFactory() at com.ibm.wps.ac.impl.AccessControlDataManagement.getEngineFact ory() at com.ibm.wps.ac.impl.AccessControlImpl.init() at com.ibm.wps.ac.impl.AccessControlServiceImpl.getAccessControl Lazy() at - locked <0xaa18c240> (a java.util.HashMap) at com.ibm.wps.ac.impl.AccessControlServiceImpl.getAccessControl () at com.ibm.wps.ac.impl.AccessControlFederator.<init>() at com.ibm.wps.ac.impl.AccessControlServiceImpl.getAccessControl Federator() at - locked <0xaa18c2e0> (a java.util.HashMap) at com.ibm.wps.ac.ACManager.getAccessControl() ...
Local fix
Problem summary
Portal Access Control hangs on initializing its services. On high load several Web Container threads waiting for initialization to finish. The issue occurs on the following call stack which can be observed in a thread Dump: at java.util.HashMap.put() at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.loadO therManagers() at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.loadC ontextManagers() at com.ibm.wps.ac.impl.AccessControlDataManagementServiceImpl.getEn gineFactory() at com.ibm.wps.ac.impl.AccessControlDataManagement.getEngineFactory () at com.ibm.wps.ac.impl.AccessControlImpl.init() at com.ibm.wps.ac.impl.AccessControlServiceImpl.getAccessControlLaz y() at - locked <0xaa18c240> (a java.util.HashMap) at com.ibm.wps.ac.impl.AccessControlServiceImpl.getAccessControl() at com.ibm.wps.ac.impl.AccessControlFederator.<init>() at com.ibm.wps.ac.impl.AccessControlServiceImpl.getAccessControlFed erator() at - locked <0xaa18c2e0> (a java.util.HashMap) at com.ibm.wps.ac.ACManager.getAccessControl() ...
Problem conclusion
Changed cache key handling. Manual Steps: None Failing Module(s): Portal Access Control Affected Users: All Users Version Information: Portal Version(s): 6.0.1.4 Pre-Requisite(s): Co-Requisite(s): --- Platform Specific: This fix applies to all platforms. A fix is available from Fix Central: http://www.ibm.com/eserver/support/fixes/fixcentral/swgquickorde r?apar=PM03612&productid=WebSphere%20Portal&brandid=5 You may need to type or paste the complete address into your Web browser.
Temporary fix
Comments
APAR Information
APAR number
PM03612
Reported component name
WEBSPHERE PORTA
Reported component ID
5724E7600
Reported release
60H
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2009-12-16
Closed date
2009-12-23
Last modified date
2009-12-31
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WEBSPHERE PORTA
Fixed component ID
5724E7600
Applicable component levels
R60H PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSHRKX","label":"WebSphere Portal"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.0.1.4","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
31 December 2009